Australia Job Openings
nbn™
Lead Analyst, Operations Insights
Melbourne
FULL TIME
November 19, 2024
Job Expectations
We have an exciting opportunity at nbn, as the Senior Analyst, Operation Insights reporting to Senior Manager, Operations Insights.
A bit about your role
Reporting to the Senior Manager of Strategic Operations Insights, this role is pivotal in providing the COO and operations SLT with actionable intelligence across various business pillars. The Lead Analyst will work closely with a diverse range of stakeholders to transform complex programs and issues into clear, simplified narratives. This role is essential for aligning data and performance insights to support strategic decision-making.
In this role, you will oversee the development and presentation of executive insights on specific customer journeys, ensuring that data-driven narratives are clear and impactful. You will lead initiatives that leverage data to drive strategic decisions, ensuring that insights are actionable and aligned with business goals. Additionally, you will create and maintain workflows that feed performance dashboards to track key performance indicators, providing real-time insights and assurance into operational performance.
Collaboration with the SLT and other departments is essential to optimize processes and ensure alignment with strategic objectives. You will conduct thorough performance analysis, ensuring compliance and governance standards are met, and provide regular reports and updates to senior leadership. Furthermore, you will identify opportunities for continuous improvement in operational processes, leveraging advanced analytics and reporting to support business growth.
A bit about you
The successful candidate will have a background in Data/Computer Science, Information Systems, or Business Analytics, with strong experience in infrastructure or telecommunications and few years in performance insights management. They should be proficient in data analysis tools like Alteryx, Tableau, Power BI, and SQL, and possess strong leadership, communication, and influencing skills.
Additionally, they are collaborative and excel in planning and organizing to manage multiple initiatives and deliver insights under pressure.
Life at nbn
To be part of nbn is to be part of something bigger. We are the digital backbone of Australia and more. Leaders. Changemakers. Collaborators. We encourage each other to find new solutions in productive, competitive, and innovative ways—providing access to crucial tools and services for our customers, partners, communities, and the country. Together, we have created Australia’s network—a network made for more.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Take your next steps with nbn
Please note that this is a permanent role and applications for this role will close at midnight, Tuesday, 26th November 2024.
To be eligible for this role, you must have full working rights in Australia
Worker Type
Permanent
Time Type
Full time
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