Australia Job Openings
State Development and Infrastructure
Manager
Brisbane
September 12, 2024
- Manage the ICT Technical Services team in line with a Service Management Framework to ensure secure service, security, availability, responsive support and system reliability through effective leadership, appropriate resourcing and informed optimisation of existing services and solutions.- Lead, coordinate, monitor and schedule the work of IT specialists who respond to escalated cases and customer issues with business system functionality and supporting technology, in line with agreed service levels.- Lead and adapt system implementations that align to business processes and adhere to industry standards and follow change control policies within DSDI.- Provide expert advice regarding information systems and facilities, both physical and cloud hosted, as well as a range of associated strategies, standards and processes.- Ensure regular routines are established to ensure the stability and continuous improvement of service and component availability; and robust resolution processes are in place to minimise business impact of outages.- Establish and maintain meaningful and timely reporting processes on technology services to review service performance and initiate remedial action as needed,including remediation actions as identified through internal/external audit recommendations and/or risk registers.- Lead the implementation and continual improvement of best-practice client support, and contribute to ITS service excellence frameworks, which enhance the attitudes and behaviour of ITS staff to value a culture where ITS understands its role as an enabler of departmental business.
Applications will remain current for 12 months
Job Ad Reference: QLD/591012/24
Closing Date: Friday, 27 September 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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