Margin Lending Account Manager

See yourself in our team

Comm Sec, is Australia's leading online retail stockbroker providing customers with free access to live prices, price charts, portfolio watch list and the ability to buy and sell shares online.

Our focus on digital capability ensures we are investing in our growth to deliver a seamless customer experience. We provide our customers with easy-to-use investment tools and resources to put them in control of their investment decisions, listening along the way and applying analytics and innovation to improve our customer's experience. We are building Comm Sec for the digital future and we'd like you to help us on this journey.

You will be part of a team who have a diverse mix of experience, collaborate well and hold our customers at the centre of everything we do.

We are committed to understanding our customers, and delivering insights and creative solutions, to drive sustainable business growth.

Do work that matters:

As a Margin Lending Account Manager, your purpose is to provide outstanding customer service to new and existing Margin Lending customers. You'll be the first point of contact for our customers in areas of Margin Lending via phone and/or email. You'll thrive in an achievement-oriented environment and have a passion for providing an exceptional customer experience. We'll need you to be inquisitive and ask the right questions at the right time to match our customer's needs with our offering.

We aim to differentiate Comm Sec from its competitors by delivering a truly customer-centric value proposition through superior customer service.

More specifically, you'll:

• Provide exceptional customer service to new and existing customers and advisors in regards to Margin Lending
• Assist with inbound Comm Sec Margin Lending service and trading enquiries via phone and email, taking ownership and following up on any client issues.
• Educate clients in the mechanics of Margin Lending
Proactively make outbound calls to customers and/or advisors to provide/request
• up information or for processes such as Margin Call notification.
• Educate customers about share trading platforms and ASX market rules and operation and provide technical assistance to customer accessing the Comm Sec website and mobile app.
• Keep knowledge up to date in regards to Comm Sec Margin Lending systems, product, processes and services, as well as stay abreast of industry changes.
• Assist other Brokering and Markets teams such as HVC, International and Options where required.
• Implement & maintain a practice of prudent risk/cost identification, management and minimisation.

We are interested in people who:

• Have a passion for customer service, with previous contact centre or customer facing experience being highly regarded.
• Be a multitasker, with a phenomenal sense of time management and prioritisation.
• Have experience within Financial Markets, Banking and/or Lending, allowing you to expertly educate clients on our product offering is highly regarded
• Margin lending knowledge would be desirable but not essential

As the successful applicant you'll be rewarded with a structured career path that offers a competitive market salary, annual performance incentives, a flexible working environment and great career growth opportunities.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 04/10/2024

Job ID REQ218664