• APS Level 6
• Canberra, ACT | Melbourne, VIC | Sydney, NSW
• $98,105 - $107,880 + 15.4% superannuation

About the Department of Education
We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning.

The Role
The Business Engagement and Support Team within the Child Care Subsidy Branch have two APS Level 6 roles available!

The Child Care Subsidy (CCS) is the main way the Australian Government helps families with child care fees. CCS is generally paid to providers who pass it on to families as a fee reduction. Providers must be approved by the department to receive CCS on behalf of families.

The Business Engagement and Support Team has four key work streams:

• Governance: managing the overarching relationship with Services Australia as per the Services Schedule.
• Escalation and Incident Management: working with Services Australia to resolve and remediate issues affecting delivery of CCS.
• New Work: assisting policy teams to engage with Services Australia and make changes to implement new or changed policy.
• CCS Provider Helpdesk: assisting child care providers that administer CCS comply with Family Assistance Law.

Duties and Responsibilities
As an Analyst (APS6), you will be responsible for the following:

• Developing relevant documentation, including scenarios, business requirements and policy intent statements, ensuring a high level of accuracy.
• Writing business requirements for inclusion in the solution documents where it is determined Education have an active role in service delivery (e.g., approval of Providers).
• Reviewing content to ensure policy intent can be translated by Services Australia into business and technical requirements.
• Attending business and technical co-design sessions.
• Maintaining the register of project requirement templates and stakeholder sign off.
• Managing the External Costing Request process and maintaining the register of costings.
• Analysing information collected by the CCS Provider Helpdesk to identify opportunities for improvement.
• Identifying improvement opportunities and develop and implement applicable changes to help make it easier for Child Care providers to administer the CCS.
• Assisting with the creation and review of internal and external resources related to the CCS system.
• Completing overflow work as required to assist the broader team during peak periods.

As a Team Supervisor (APS6), you will be responsible for the following:

• Assisting the Team Leaders (APS5) and Operators (APS2-APS4) with complex policy or system matters. Becoming a subject matter expert in all facets of the teams’ queue work.
• Interpreting and applying legislation obligations under the Family Assistance Law.
• Analysing and interpreting data to identify issues and provide solutions.
• Regularly meeting and maintaining relationships with internal and external stakeholders.
• Drafting complex documents for Executive, including budget planning and forecasting staffing levels.
• Supporting recruitment, onboarding and procurement functions.
• Assisting and supporting Team Leaders (APS5) with staff and team management, including:
  • Break scheduling
  • Call and email monitoring of Operators for staff consistency
  • Providing regularly coaching, support and feedback to staff
  • Performance management of staff

How to Apply
To apply for this position, please submit your application in our online recruitment system. You will need to:

• Provide a summary (no more than 750 words) that outlines your skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
• Upload your Resume
• Provide contact details for 2 Referees.

The APS work level standards are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level. We encourage you to review these when writing your application.

Eligibility
Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.
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