Company Description
About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself in this dynamic leadership opportunity in the Airport’s Team
• Together we’ll drive continuous improvement and achieve strategic goals
• Full-time opportunity based in Brisbane Airport

Our ability to stand the test of time is no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers.
Airports are the heart of our operation. It’s here people connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land.
As the Operations Manager, you will be responsible for the management of the Customer Service department and the development and implementation of short and long-term strategic improvement and change initiatives for Brisbane Airport. This position requires the delivery of agreed service standards for Qantas within defined financial, operational, people, safety and compliance objectives. This role is responsible for driving strategy design and continuous improvement by challenging existing business practices to enhance sustainability and efficiency as well as fostering a customer-centric culture through the business.
In addition, this position is responsible for managing the relationship between Qantas and the Airport Authorities for the local operation. The position ensures that the agreed Terminal Operations Procedures are applied and that the Airport Authorities deliver against their service obligations.
You’ll have –

• Management experience in an operational airport environment with significant people management responsibility
• Tertiary Qualification
• Demonstrated people and leadership skills including employee development, conflict resolution and negotiation skills
• Demonstrated experience managing a large unionised workforce
• Proven record of successfully managing change initiatives, and implementing continuous improvement activities
• Strong working knowledge of industrial relations practices and human resources policies and procedures
• Demonstrated commitment to managing a safe workplace
• Strong analytical and problem-solving skills with the ability to work under pressure and prioritising conflicting tasks
• Strong written and verbal communication skills, with the ability to communicate effectively at all levels of the organisation
• Ability to develop and maintain constructive stakeholder relationships, with a demonstrated commitment to deliver customer service excellence
• Commercial focus with the ability to correctly assess the impact of decisions on business outcomes
• Ability to use discretion and maintain confidentiality

Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
Applications close: Friday, 1st of November 2024