• Lead the development and continuous improvement of operational processes across various functions, ensuring efficiency and standardization that can significantly enhance customer experiences.
• Identify and implement experimental opportunities to test innovative workflows that improve customer engagement and satisfaction, preparing the business for scalable growth.
• Actively gather and analyse customer feedback to drive meaningful improvements in operational processes, ensuring the voice of the customer shapes the evolution of services.
• Work collaboratively with internal teams across Electrification & Innovation and Customer Markets to align operational practices and objectives, fostering a cohesive and efficient working environment.
• Engage with suppliers, field service managers, and partners to enhance operational processes, ensuring the delivery of best-in-class customer experiences.
• Proactively engage potential customers, showcasing the unique benefits of electrification products, and drive sales through effective communication and an understanding of customer needs.
• Develop and track KPIs for operational processes, using data-driven insights to identify trends, address issues, and drive improvements.
• Provide thorough post-sales support, including troubleshooting, technical assistance, and warranty management, working with third-party teams to swiftly resolve customer issues.

• Demonstrated experience in a previous operations role, preferably in the electrification or technology sector.
• Solid understanding of electrification technologies and innovations. Familiarity with the electric vehicle and/or home electrification market is highly desirable.
• Excellent written and verbal communication skills. Ability to convey complex technical information in a clear and understandable manner.
• Strong customer focus with a passion for delivering exceptional service. Proven ability to build and maintain positive customer relationships.
• Experience in Agile methodologies and tools.
• Positive attitude with a willingness to learn.

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL’s share purchase plan and insurance deals.

• Benefits may change over time and vary based on role type and location.

Docklands VIC 3008 Marketing