• Night Shift - Calling all night owls!
• Iconic Byron Bay Location
• On-call to attend to guest queries overnight.

Our Values:

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

YHA Byron Bay is currently seeking an Overnight Guest Services to join the team on a part-time basis.

Day-to-day duties include:

• Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
• Having possession of the night phone and ensuring that this number is clearly displayed in conspicuous and relevant areas within in the property.
• Checking in late arriving guests and providing them with information that will assist in an enjoyable stay.
• Ensuring property rules are adhered to overnight and harmony is maintained.
• Handing over relevant information during shift changeovers.
• Overseeing the security of the building, dealing with unauthorised persons on premises, and bringing any problem areas to the attention of management

Housekeeping/Cleaning:

• Cleaning of communal facilities and public areas when required.
• Conducting periodic deep cleans of property rooms, ensuites, and communal facilities.
• Controlling laundry sent and received (for properties where a linen hire company is used).
• Removing and sorting of recycling and rubbish from rooms, corridors, bathrooms and communal areas.
• Laundry, folding and restocking of linen.

What we are looking for:

• Availability to work a minimum of 4 hours overnight, including being on-call to attend to guest queries overnight.
• Problem solving skills including the ability to work independently to solve problems in line with YHA policies and procedures.
• Excellent customer service skills.
• Attention to detail.
• Commitment to safety and security.
• Ability to commit to minimum of 3-hour shifts prior to overnight engagement.

What’s in it for you?

• Hospitality award hourly rate
• Guaranteed working hours
• Candidate Referral Program
• Internal up-skilling training from our Learning & Development team
• Mental health wellbeing such as an employee assistance program
• Access to additional benefits and discounts as part of YHA’s national network
• Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs