Australia Job Openings
YHA Australia
Manager - YHA Brisbane Central
Brisbane
FULL TIME
October 25, 2024
- Lead from the front and get involved at all levels of the Operation
- Permanent Full Time Role
- Opportunities to develop your skills and advance within the YHA network.
- Meet People from Around the World: Connect with travellers from diverse cultures and backgrounds.
- Develop Your Skills: Gain valuable experience in hospitality, customer service, and team management.
- Travel the World: Enjoy exclusive discounts on accommodation and travel with YHA.
- Work in a Dynamic Environment: Be part of a fast-paced and exciting industry.
- Make a Difference: Contribute to sustainable tourism and positive social impact.
Key Aspects of the Role:
- Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction. Recruit, train, and mentor team members, promoting their growth and professional development.
- Guest Experience: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
- Business and Budget Management: Creating business plans and annual budgets that ensure business development and growth. Consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
- Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
- Marketing, Partnership, and Promotion: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose- driven businesses.
- 4+ years’ experience in an accommodation leadership role
- Exceptional leadership and team-building skills.
- A desire to work on the front line of the business across housekeeping and reception.
- Financial acumen and budget management experience.
- Excellent communication and customer service skills.
- Strong change- management, problem-solving, and decision-making abilities.
- Knowledge of local market trends and competition.
Be Part of Something Bigger:
Contribute to a sustainable and socially responsible organisation
Global Connections: Meet people from all over the world and share unforgettable experiences.
Our Culture
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.
A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.
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