• Great Place to Work® Certified - 2024
• Competitive salary package, flexible work practices, award winning benefits
• Continuous training and development

ABOUT THE COMPANY
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

THE OPPORTUNITY
Best-in-class Patient Experiences are a critical enabler to achieving business ambitions and to ensuring the Quality Use of Medicines by patients who use our medicines.
As the Patient Solutions Manager, you will be responsible for collaborating with the cross-functional team while working closely with the APAC Patient Experience Centre of Excellence (Co E) and agency partners to build industry leading capability in patient experience across ANZ. Harnessing technology and leveraging deep insights to optimise the patient journey you will co-create patient solutions that improve patient outcomes. You will work closely with agency partners and the cross-functional team to facilitate a seamless customer and patient experience.
In carrying out your role, you will demonstrate an unwavering commitment to patient and customer centricity, compliance, quality, and patient safety. You will have the ability to deliver on current business requirements whilst future proofing our offerings through innovative solutions.

RESPONSIBILITIES

• Patient experience – understand deep insights of the patient journey and partner with cross-functional teams and the patient experience Co E to co-create patient solutions, particularly Patient Support Program, aligned to business objectives.
• Project and stakeholder management – collaborate cross-functionally to support the creation and execution of patient solutions. Develop detailed implementation plans and engage internal stakeholders and agency partners effectively to deliver on aligned business outcomes ensuring compliance, quality, and patient safety requirements are met.
• Patient insights and analytics – in collaboration with the PX Co E, internal teams and agency partners provide regular reporting of program performance. Proactively identify moments that matter to optimise the customer and patient experience.
• Patient experience technologies - work closely with the Patient Experience Co E, IT and agency partners to ensure we have the systems and processes in place to deliver J&J programs.
• Change management – in collaboration with cross-functional teams, actively engage in driving change through the ongoing evolution of patient experience approaches. Inspire people to buy into change and provide clear communication on the direction of patient experiences.

Qualifications

Skills & Competencies

• Patient Support Program strategy, creation, implementation, management and measurement
• Strong project and stakeholder management
• Ability to manage different Functional requirements to drive alignment and bring about progress
• Vendor management including holding performance to account and seeking efficiencies
• Patient experience mapping - synthesising data to build actionable insights and solutions
• Data synthesis and performance monitoring– working cross-functionally to bring patient insights to brand strategy and track performance
• Strong interpersonal and communication skills with the ability to drive change
• Innovative mindset – embrace alternative and adaptive solutions
• Ability to deal with ambiguous and complex situations – sometimes under pressure (e.g. Audits)
• Strong working knowledge of Credo, MA, HCBI and J&J policies

Experience or qualifications that are critical to this position

• Tertiary qualification in medicine, pharmacy, life science, pharmaceutical or related degree
• Minimum of 5 years’ experience in the pharmaceutical, healthcare or related business industry
• Experience in strategic marketing leading a cross-functional team
• Experience mapping patient and customer journeys
• Patient Support Program expertise

Johnson & Johnson, as a world leader across multiple therapy areas, offers a dynamic environment with opportunities to learn and grow across a broad range of those therapeutic areas. We encourage candidates with a strong desire to learn and a willingness to adapt to new challenges to apply.

COMPANY CULTURE

• Competitive remuneration package.
• Continuous training and support.
• Award-winning leadership development programs.
• Inclusive, flexible, and accessible working arrangements.
• Equal opportunity employer supporting diversity and inclusion

WHY CHOOSE US:

• Competitive remuneration package and continuous training.
• Supportive environment with award-winning leadership development programs.
• Inclusive, flexible, and accessible working arrangements for all.

OUR BENEFITS:

• Up to 18 weeks of parental leave to support new parents.
• 4 days of volunteer leave to give back to the community.
• Option to purchase up to 2 weeks of additional annual leave for extra time off.
• Enjoy a dedicated Wellbeing Day to prioritize self-care.
• Global Wellness Reimbursement of $720 per year for healthy eating, exercise, or mindfulness activities.
• Access to an Employee Assistance Program for personal and professional support.
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support.
• Life insurance coverage for added peace of mind.

And much more...

The closing date for applications is: Sunday 17th November 2024
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Great Place to Work® Certified– 2024
Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson - Australia and New Zealand was certified as a Great Place to Work® in ANZ in its first year of participation.

Agencies please note: This recruitment assignment is being managed directly by Johnson & Johnson’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.