State Library Victoria is Australia’s oldest public library, and one of the first free public libraries in the world. At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent redevelopment transformed our services and spaces, enhancing our role as a driver of Victoria’s education, innovation, tourism and creative industries.

• Do you enjoy working in venue support and customer-facing support?
• Casual opportunity – work in one of Melbourne's most recognisable landmarks.
• Employee benefits include a 10% discount at Readings bookstore!

About the Library
State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world.
We believe in the power of knowledge to change lives. Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.
State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting. We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.
About the Opportunity
The Production Assistant assists in the delivery of exceptional customer and audience experiences by providing professional customer service and venue support for programs and events managed by State Library Victoria.
The Production Assistant's duties include customer-facing support for and during the delivery of library programs, as well as venue set-up and tear down, wayfinding, registrations and assist in general event delivery. The Production Assistant's duties include manual handling of furniture and equipment during the set-up of different productions, as required.
The Production Assistant is accountable for the following measurable outcomes:

• Provision of responsive and tailored customer service during programs and events, to contribute to exceptional customer and audience experiences.
• Contribution to delivery of programs by actively supporting and facilitating the execution of delivery as needed, including timely set up and pack up of venue.
• Assist in the wider Audience Engagement team to foster a positive experience and customer satisfaction, thus enabling future audience engagement.

About You
The successful candidate possesses knowledge of venue and event preparation and takes pride in providing exceptional customer service.
In addition, you will have:

• Demonstrated experience in providing technical, production or venue support, preferably in an arts, museum or library setting.
• Demonstrated experience providing front-line customer service to members of the wider community.
• A solid track record providing exceptional customer service to a wide range of clients, including communicating with and assisting people from diverse backgrounds.
• Experience utilising administrative tools and software, such as the Microsoft Suite is desirable.

State Library Victoria is a child-safe organisation. A valid Working with Children Check will be required before commencing.
State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+, D/deaf, disabled, neurodivergent people and people of all ages and abilities to apply.
How to apply

The following documents should be attached to your application:

• Resume
• Your answers (maximum 2 pages total) to the following questions:

• What motivates you / drives you to work in a customer-facing role?
• What is your definition of excellent customer service?
• What do you think is the most important considerations when providing venue support?
• What is your approach to receive and process visitor feedback?
• What has been your approach to a challenging interaction with a customer in the past?

(for more information on format and content of your application, please see Preparing Your Application on the Careers.vic page).
Enquiries
For a confidential discussion about the opportunity, please contact Caitlin Gilmour (Interim Manager Production and Operations) at cgilmour@slv.vic.gov.au.
For assistance with the application process, please contact us at employment@slv.vic.gov.au.
Privacy Collection Notice
Information about how we collect and use your personal information, and how you can contact us, can be found here.
Reasonable Adjustments
We want all applicants to have an equal opportunity to demonstrate that they are the best person for the job. If you require an adjustment at any stage of the recruitment process, or the provision of a particular access service, please contact our People team on employment@slv.vic.gov.au.
If you are unable to make this deadline due to unforeseen personal circumstances, please get in contact to obtain a short extension to the deadline.
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