Australia Job Openings
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Allianz Australia
Quality Assurance Specialist
FULL TIME
October 26, 2024
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Promote a proactive claims file handling culture through peer reviews on claim files, claim processes and call reviews providing effective feedback on claims management, process improvements and customer service.
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Work closely with claim managers to address potential issues, ensuring timely communication and swift resolution to prevent or mitigate customer impacts.
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Identify opportunities through the Quality Assurance program to increase efficiency, and minimise claim costs.
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Promote a collaborative environment that fosters continuous improvement through the Quality Assurance program including feedback, training and process review.
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Drive improvements in General Insurance Code compliance by proactively managing Code diaries, reviewing Code risk reports, and conducting customer- and partner-centric sample claim reviews.
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Provide support to claims during high-impact events, such as catastrophes.
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Knowledge and experience in risk and compliance management principles, particularly within the insurance industry.
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Extensive knowledge of claims handling and claims settlement processes
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Knowledge of and exposure to risk and compliance management principles
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Strong attention to detail – ability to complete tasks with thoroughness and accuracy
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Ability to quickly identify errors or inconsistencies with information
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Strong communication and interpersonal skills with the ability to build relationships with all stakeholders
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Proven ability to manage internal stakeholder expectations and ensure timely triaging and resolution of issues.
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Access on-demand lifelong learning and take control of your career development.
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Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
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Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
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We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited Flex Ready employer.
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Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.
Melbourne, VIC, AU, 3000
Brisbane, QLD, AU, 4000
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