Assigned Guardian Angels is a registered NDIS provider seeking an experienced Rostering Coordinator to join their team in Caroline Springs VIC on a Part Time basis 3 days a week. Must have rostering experience.
Principal Duties

• Make contact with available Support Workers to fill unplanned vacant shifts (i.e.
• personal (sick) leave) to ensure continuity of support.
• Make contact with clients to ensure effective communication about changes in shifts times or Support Workers
• Assist with the review of timesheets in preparation for payroll processing. Escalate timesheet anomalies with payroll/management for approval/follow-up as required
• Create and manage roster templates to ensure clients and Support Workers have rosters one week in advance of service

Delivery

• Ensure rosters comply with Award provisions, that there is fair distribution of available shifts and provide for the welfare and wellbeing of employees
• Ensure shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences.
• Work towards Support Workers being rostered to their capacity
• Liaise with management in response to system, procedural orcompliance issues
• Update and maintain the rostering system to ensure information remains current and relevant
• Participate in the establishment and redesign of procedures and processes to improve the Scheduling/Rostering processes
• Assist colleagues to ensure a continuous service is provided by filling in when/where required

The responsibilities as specified above may be altered in accordance with the changing
requirements of the position.
Skills & Experience
To perform this role successfully the candidate must be able to satisfactorily demonstrate the following key qualifications, experience and skills.

• Completion of Year 12, plus relevant previous Customer Service experience
• Previous experience with Rostering and Customer Service Environment
• Demonstrated skills in effective communication and well developed interpersonal skills
• An ability to meet deadlines and priorities tasks
• Well-developed organizational and computer skills with a sound knowledge of Microsoft Office, Excel and a demonstrated ability to quickly learn relevant computer software packages
• Ability to maintain privacy and confidentiality when working with sensitive information
• Excellent customer service focus

Job Types: Part-time, Fixed term
Contract length: 8 months
Pay: $30.00 – $32.00 per hour
Expected hours: No more than 21 per week
Benefits:

• Travel reimbursement

Schedule:

• Day shift

Supplementary Pay:

• Penalty rates

Work Authorisation:

• Australia (Required)

Work Location: In person