Job ID: 260544
Date posted: 07/10/2024
Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $27.35 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• These roles are Permanent, Full-time 76hrs (Showroom)/fortnight or Part-time, 60hrs/fortnight (Markethall).
• The shift times required to work will be spread between 9:30am to 7:30pm and 9:30pm (Thursday to Saturday).
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

RECRUITMENT PROCESS AND KEY DATES

• We require adequate availability, without holidays booked, during the peak trading period (from mid-October to March) for these positions.
• If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
• If your application is progressed, you will be invited to attend an in-person interview with the hiring team.

About this work area

As Sales Co-worker your responsibilities will include, but are not limited to:

• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
• Actively participating in selling products with a positive attitude and contribute to business goals and growth.
• Supporting customers with their home furnishing (kitchens, living room storage or wardrobes) design process using the IKEA 3D rendering software. You will build strong relationships with the customer throughout their planning journey.
• Following up on customers after initial planning appointments, via phone call to discuss their home furnishing designs, answer questions, and address any concerns.
• Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
• Stay knowledgeable about in-store specials, delivery options, product features and benefits.

As Sales Co-worker you are or have:

• Passionate about learning and sharing the IKEA product range with customers.
• A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.
• A calm and confident approach along with strong communication and customer skills, ensuring we keep the customer in mind no matter what we do.
• Ability to prioritise tasks in a fast-paced environment and manage your own tasks.
• You have proficient computer skills and an ability to learn about all technical aspects of the IKEA product range and systems.
• A safety mindset and being comfortable with physical work and manual handling including repetitive lifting.

We need people like you

At IKEA, work is so much more than a job. Come join us!