Australia Job Openings
Anglicare
Scheduling Officer
Sydney
FULL TIME
September 2, 2024
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Address rostering related calls, e-mails, and any other communication in a professional and efficient manner to ensure and provide exceptional customer service and client satisfaction.
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Ensure that staff rosters are effectively documented, optimised, maintained and published to meet operational and client needs.
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Ensure that staff rosters are administered so that all relevant documentation is completed and forward to Payroll for processing in an accurate and timely manner
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Provide relevant information to the respective teams/individuals to ensure that all scheduling actions are completed to a high standard including timeliness and accuracy in line with processes and procedures.
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Experience in systems and technology applications with particular focus on using rostering systems to roster large teams, preferably in a home care environment.
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Demonstrated customer service skills Knowledge, understanding, previous experience in community based aged care services.
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Demonstrated experience working effectively in a dynamic team.
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Proven ability to be flexible and adaptable to change.
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Ability to communicate effectively to all levels of staff and management. Strong communication (written and verbal) skills.
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Proven skills in time management, multi-tasking, and prioritising, whilst working effectively in a multi-faceted team.
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Ability to establish and maintain excellent working relationships and demonstrated customer service skills.
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