Australia Job Openings
Office of the Health Ombudsman
Senior Assessment Officer
Brisbane
October 15, 2024
- Apply legislation and precedents, professional standards, codes of conduct and other formal guidelines to undertake robust and transparent administrative decision-making.
- Identify and escalate issues of public interest and matters presenting serious risk to the health and safety of the public requiring consideration of immediate action, in accordance with the Health Ombudsman Act 2013.
- Liaise as appropriate with various internal and external stakeholders to obtain required information and documentation for cases to inform the assessment decision-making process and to facilitate the appropriate sharing of information and timely and efficient referral of complaints and other matters.
- Communicate and document clear and impartial reasons for assessment decisions regarding complaints and other matters. This includes making sound administrative decisions as to whether complaints require local resolution, conciliation, investigation and/or referral and where appropriate escalate complaints that raise concerns about issues of public interest and safety.
- Assist the Principal and Director in providing feedback/coaching and mentoring of staff and generally support and professionally develop staff assessing complaints.
- Maintain accurate case information in internal database systems including facilitating quality record keeping of staff when inputting data and following workflows and procedures.
- Provide input into the development and implementation of improvements and quality assurance processes to ensure the complaints assessment decision-making system is effective and efficient.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
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