Senior Service Now Developer

APRA's mandate is to protect the Australian Community by establishing and enforcing prudential standards and practices designed to ensure that, under all reasonable circumstances, financial promises made by institutions we supervise are met within a stable, efficient and competitive financial system.

To help us deliver on our mandate and strategic priorities, our Enterprise System team is seeking an experienced Senior Service Now Developer to manage and maintain the Service Now platform ensuring its optimal performance and reliability. APRA leverages the Service Now platform, for a number of core and custom applications that support its business processes.

The team

The Enterprise Systems Team operates within the Technology and Data Division. This team has responsibility for managing several core Enterprise applications, including Service Now, as well as collaborating with the business to enable APRA's strategic deliverables.

Key responsibilities

The role will be required to maintain, build and customise Service Now modules that meet business requirements as well as undertaking advanced administration activities to maintain the current platform. This includes:

• Actioning all BAU and developments requests
• Actioning monthly and adhoc patching, Family upgrades and sub-production environment refreshes
• Actioning encryption and mid-server maintenance and upgrades as required
• Developing business requirements in order to address and implement customer needs
• Collaborate with cross-functional teams and stakeholders to enhance, design and implement effective service management and wider business solutions
• Research and implement solutions for technical gaps in order to achieve customer outcomes.
• Complying with APRA's Change Management Process.
• Applying ITIL change, release and validation principles to ensure seamless transitions and minimise disruptions.

About you

• Solid Service Now development experience, working in increasingly senior roles. Service Now administrator and developer certifications desirable
• In-depth knowledge and experience in Service Now administration, development, integration, workflows and custom applications. (ITSM & Apps Engine capabilities)
• Experience with Angular JS, Employee Portal and Workspaces
• Pro-active and self-directed to manage and maintain the Service Now platform
• Demonstrates a high degree of flexibility, independence, and initiative with a can-do attitude
• Demonstrated experience in analysing and implementing process improvement strategies and recommendations in an evolving digital business environment. Willingness to offer new ideas and a fresh perspective
• Excellent verbal and written communication skills, to gather business requirements when working collaboratively with stakeholders. The ability to present information, statuses, requirements, and issues clearly and concisely
• Strong documentation skills for technical design and instructions
• Proven experience in delivering results, solving problems and demonstrating accountability while progressing solutions to completion in a collaborative team environment.

To work with us, you need to be an Australian citizen with eligibility to gain a Baseline Security clearance.

About APRA

The Australian Prudential Regulation Authority (APRA) places you at the heart of Australia's financial services industry. APRA serves the Australian community by helping ensure financial institutions deliver on the financial commitments they make, within a stable, efficient and competitive financial system.

At APRA we're committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. When applying, please inform us of any adjustments you may need during the interview process.

Job ID APR1489