Australia Job Openings
Hitachi Construction Machinery
Service Coordinator
Somerton
FULL TIME
September 4, 2024
Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.
The Opportunity
We are on the lookout for an experienced and motivated Service Coordinator to join our Service team based in the Somerton branch. This role will see you organising the day-to-day Field Service & Workshop activities within the branch, including planning work fronts efficiently and effectively to deliver Hitachi’s promise of Total Customer Satisfaction.
Reporting to the Branch Co-ordinator, you will be responsible for:
- Booking and scheduling all Workshop and Field Service works as well as managing invoicing and work in progress
- Maintaining a high level of customer communication
- Ensuring safety and efficiency of field service technicians
- Ensuring effective utilisation of equipment and resources in line with customer requirements and agreed budgets
- Preparing and updating work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracy
- Previous experience in a Service Advisor, Scheduler/Planner or similar role
- A strong customer service background with exposure to earthmoving or similar industries preferred
- Ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
- Experience in coordinating the opening and closing of service information
- A strong ability to handle several tasks simultaneously with an ambition for achieving success
- Exclusive staff discounts on a range of goods and services through our Employee Rewards Program
- Employee Referral Bonus Scheme – Refer a friend and earn cash!
- Permanent Full Time Position in a leading OEM with long term job security
- Supportive management who value your input towards innovative ways to achieving success
- OEM training and opportunities for upskilling with access to the latest technologies
- You will be a part of a leading innovator in technology which genuinely values and ensures everyone is happy and safe at work
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