About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description: Service Now Architect
Location: Sydney / Melbourne / Brisbane, Australia
Salary Range: AUD 129,311 - 142,018 (Annual Gross)

Job Responsibilities:

• Enterprise Architecture Leadership: Lead the design and implementation of Service Now solutions aligned with business goals and IT strategies, ensuring architecture is scalable, secure, and aligned with industry best practices.
• Solution Design & Development: Design high-level architectures for complex Service Now implementations across multiple Service Now modules, ensuring optimal integration with other enterprise systems.
• Service Now Platform Governance: Define and enforce governance practices for Service Now platform, ensuring compliance with architecture standards, security protocols, and Service Now best practices.
• Stakeholder Engagement: Collaborate with business stakeholders, IT leadership, and technical teams to translate business requirements into technical solutions on the Service Now platform.
• Technical Leadership & Mentorship: Provide technical leadership and mentorship to developers, administrators, and junior architects, ensuring team members adhere to architectural standards.
• Innovation & Continuous Improvement: Stay abreast of the latest Service Now platform features, industry trends, and emerging technologies, identifying opportunities for continuous improvement and innovation.
• Security & Compliance: Ensure solutions are designed with security, compliance, and data privacy in mind, adhering to regulatory standards and organizational policies.
• Performance & Optimization: Oversee system performance optimization and scalability planning, ensuring efficient operation of the Service Now platform under varying workloads.
• Complex Issue Resolution: Lead troubleshooting efforts for complex platform issues, providing technical solutions for performance bottlenecks and system integration challenges.
• Project Management Support: Work closely with project managers to ensure that projects are executed according to agreed timelines and budgets, offering architecture guidance throughout the project lifecycle.
• Service Now Roadmap Development: Develop and maintain the Service Now roadmap, aligning it with business objectives and long-term technology strategies.
• Vendor and Partner Coordination: Work closely with Service Now partners and vendors to ensure seamless implementation of solutions and adherence to best practices.
• Documentation & Reporting: Prepare detailed architecture and design documentation, as well as executive-level reports and presentations to communicate technical strategies and outcomes to senior leadership.

Qualifications:

• Proven experience designing and implementing complex Service Now solutions.
• Expertise in Service Now platform, including ITSM, ITOM, ITAM, HRSD and other modules.
• Strong leadership skills with the ability to mentor and guide a technical team.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• 10+ years of experience managing the Service Now Platform
• Good to have Service Now Certified Technical Architect (CTA) Certification is required.

Education:

• Degree/Diploma in IT or equivalent.
• ITIL certification would be an advantage.
• Industry recognized IT certifications.

Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”