Spare Parts Interpreter
Established in 1962, Silvan Australia is a family-owned Australian business, recognised as an industry leader in the field of agricultural machinery, rural lifestyle and hardware products.
About the role
We are excited to offer a permanent full-time position to a dedicated and enthusiastic Parts Interpreter. This position involves sourcing parts to our Dealers and end users and requires exceptional communication and organisational skills to meet the demands of our customers.
You will have good work ethic and a desire to deliver outstanding service. You enjoy multi tasking and working in a small team of 4 in the Technical Services Department.
What's in it for YOU

• Ongoing training and development opportunities, giving you the opportunity to build a long and successful career in the Ag industry.
• Enjoy quarterly lunches and BBQ's on site.
• Competitive salary for the right skillset and experience.
• Join our BENY Program for discounts to Fuel, Travel, Health clubs and many retailers.
• Access our Employee Assistance program for all Staff.
• Work Life Balance and flexible working hours.
• Heavy discount to employees on Silvan products.

Duties & Responsibilities

• Product Knowledge – develop and maintain a sound knowledge of products sold.
• Experience with SAP an advantage
• Provide prompt, accurate and efficient customer support with parts interpretation and provide solutions for alternatives when necessary.
• Assist with management of breakdown orders to provide customers with a prompt same day resolution or advice on anticipated delivery
• Implement or manage changes required to parts information with regards to errors and missing information from parts catalogues in conjunction with other parts team members
• Contribute to the parts cataloguing and parts data file management requirements of the parts team
• Diligence - Alert supervisor and/or other staff to issues and discrepancies as a priority. Contribute to problem resolution
• Processing of all orders efficiently and accurately

You will need to have

• Previous experience in automotive spare parts interpreting / administration
• Provide customer parts interpretation support by phone and email including solutions for alternatives where required
• Courteous manner & prompt answering of phones.
• Implement changes required to parts information to correct errors, missing information and apply supplier/product updates in parts catalogues
• Monitor key spare parts stocking levels in line with historical demand and/or seasonality and provide advice to the purchasing team on order requirements, minimum inventory levels and changes in demand.
• Capacity to develop and maintain a knowledge of the products sold.
• Grow and promote aftersales and service business Silvan Australia.
• Ability and knowledge necessary to accurately interpret customer parts requirements.
• Agricultural, automotive or industrial spare parts knowledge and usage of parts information and interpretation systems – manual and/or electronic.
• Good communication and problem resolution skills.
• Familiarity with parts inventory systems.
• Strong customer service and communication skills.
• High level of computer literacy and ability.
• A good mechanical aptitude with precision attention to detail.
• Friendly and positive attitude.

Requirement / Skills

• Formal mechanical qualification or Automotive spare parts experience.
• Fundamental computer skills (Typing, Mouse, Internet, Email, Applications).
• Competency of Microsoft Office Suite (Excel, Outlook, Power Point, Word).
• High level customer service skills & customer driven.
• Driven to work with the team and collaborate.

PLEASE DO NOT APPLY UNLESS YOU HAVE THESE SKILLS
To find out more visit : www.silvan.com.au
Applications close on the 17th December, but we will we progressing applications as they are received, so don’t hesitate! Strictly no agencies, please.
Please attach your Resume and a Cover letter to apply.
You must be either Australian citizen or a holder of an Australian Permanent Residency Visa to apply for this position.
We encourage candidates from all backgrounds to apply.
Job Types: Full-time, Permanent
Benefits:

• Employee discount

Schedule:

• Day shift

Experience:

• Spare Parts: 3 years (Required)

Licence/Certification:

• Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person
Application Deadline: 18/12/2024