Australia Job Openings

Star Aviation Services

Sydney Airport - Passenger Service Officer

Mascot

CONTRACT

August 28, 2024

Introduction:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care.

Description:
As a Passenger Service Officer, no two days will be the same, where you will be responsible delivering Passenger Reduced Mobility (PRM) services, assisting and guiding special needs customers throughout their journey of the Airport, ensuring they arrive in a safe and timely manner to their destination. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.

You will be required to have the ability to be available to work shifts which could commence as early as 05:00 am and finish as late as 24:00 midnight.

Key responsibilities of the role:

Pushing passengers that require wheelchair assistance in wheelchairs
Complete any relevant documentation
Provide accurate information to passengers
Operate any lifting devices, including Eagle Hoists, in accordance with Airline approved transfer methods, to assist wheelchair passengers
Provide assistance to passengers that have their own personal wheelchair in transferring, in accordance with Airline approved transfer methods (from wheelchairs back to personal devices and vice versa)
Provide assistance to wheelchair passengers in manuevering luggage from the baggage belt onto a trolley
Collect and ensure that relevant equipment (wheelchairs, E-Caddy etc) are collected from around the Airport to ensure it is in the required locations and stored effectively
Provide assistance to customers in finding family or friends who are collecting them at a drop-off point within the boundaries of the airport as requested by the passenger

Skills and Experiences:
The ideal candidate:

Clear communication and good interpersonal skills
A valid driver licence
Experience with special needs or reduced mobility persons - desirable
Experience within the Aviation/Airline industry - desirable
Excellent organisation & time management skills
Strong ability to multi-task, prioritise and meet deadlines
Able to work well in a fast paced team environment
Caring approach to dealing with people
Customer focus to deliver exceptional service
Ability to adapt to changing priorities and situations
Calm under pressure

On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including Spec Savers, Contiki Holidays, Hello Fresh, Koala Furniture and many more!

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