Introduction:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care.

Description:
The Senior Partnerships Manager (Ground Handling) is a key product owner role, accountable for best practice ground handling standards and being the voice of our customer within Star, to enable strategic growth through key account management.

This full-time position will be based in Sydney or Brisbane and offers the opportunity to join a high-performing, collaborative team. As a ground handling specialist and product owner, you will be responsible for key account management in a customer-facing role, with occasional travel required.

Key responsibilities include:

• Establishing best practice ground handling standards to enable the consistent delivery of Customer SOPs
• Managing key accounts to ensure the delivery of SLAs, operations performance reporting and growth opportunities
• Supporting transformation and continuous improvement initiatives with a focus on sustainable change
• Implementing a data driven approach to performance measurement, monitoring and analysis
• Evaluating and optimising contracts to ensure high quality service delivery and sustained commercial viability
• Promoting Star’s ground handling capabilities as the industry leader, combining the strength to manage with the agility to provide personalised service
• Managing new growth opportunities to deliver seamless transitions and successful operational start ups
• Supporting operations improvement action plans created by Airport Managers as the Ground Handling product owner at Star

Skills and Experiences:
You’ll be great in this role if you have:

• A strong track record as an exceptional leader and excellent communicator
• Demonstrated experience in ground handling within the aviation industry
• Strong commercial acumen with experience in key account management
• A passion for cultivating and implementing best practice processes and practices
• Proven stakeholder engagement management experience to establish strong partnerships and maximise customer advocacy
• Safety first mindset, with experience in managing risk and working within an established safety management system
• Effective time management skills to manage multiple (and at times conflicting) priorities, whilst delivering the best outcomes for the business
• The ability to quickly adapt to change and remain resilient in evolving environments
• The ability to travel intermittently.

Please direct your applications to hr@staraviationservices.com.au attaching your CV and covering letter detailing your experience and interest in the role.

Applications close Friday 11th October 2024.

We look forward to receiving your application!