Australia Job Openings
Bupa
Team Leader - Southport - (E5156)
Southport
FULL TIME
October 28, 2024
As part of our commitment to delivering exceptional customer service, we’re growing our network of Visa Medical Assessment Centres so we can provide a Bupa experience for our visa applicants in the communities where they live. This has created a range of frontline and leadership roles in new purpose-built medical centres and opportunities to grow your career with a global health care brand where our customers are at the heart of everything we do.
About the role:
Your key responsibilities will include:
- Supervision and ongoing leadership of the medical assessment centre pathology collectors and receptionists with the expectation to engage and motivate the team to ensure the provision of a highly professional and customer focused service
- Develop resourcing strategies to ensure the most effective use of permanent, contract and agency resources, including staff roster.
- Oversee day-to-day engagement and relationship management of third party providers (for example medical equipment supplies and pathology suppliers)
- Oversee and conduct health assessments as required
- Ensure the customer is treated with respect and dignity and in accordance with their cultural and/or spiritual beliefs.
- Ensure the clinical governance, legal and regulatory compliance, workplace health & safety and associated policies and procedures are effectively implemented to minimise risk.
We’re looking for:
Medical centre hours are from 8am to 6pm on Monday-Friday; 8:30am to 4:30pm on Saturday's & Sunday's during peak season, so there is an expectation you will be able to work these hours as required across a rotating roster.
You must have:
- Phlebotomy and venepuncture experience essential - 3 years minimum
- A Cert 3/4 in Pathology Collection OR Registered/Enrolled Nursing Qualification favourable
- Paediatric experience a must
- Experience in supervising administration
- Experience working in a fast-paced environment and ability to trouble-shoot customer issues quickly and calmly
- Excellent interpersonal and communication skills, including the ability to work with customers and staff from a range of background and cultures sensitively and appropriately
- A genuine interest in the business and an ability to inspire others while being aware of their needs and concerns
Be at the heart of it with Bupa:
- No late nights, overnight shifts or working public holidays
- A big supportive team where your contributions are truly valued – our people love working at Bupa
- Opportunity to build your career with a global leader in healthcare
- Significant Bupa product and services discounts, including varied insurance discounts
- Permanent roles also attract performance incentives
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.
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