About the Business

Our Inclusion, Supports and Safeguarding Division brings together policy and reform advice, while helping those experiencing vulnerability to participate safely and securely in our economy and remain connected with the community. It also provides grants to community groups and non-government organisations to expand services to support people and offers interpreting services in 110 languages, including several First Nations.

Role Details

The Team Supervisor, Customer Service is a role within the Screening Unit of Community Investment and Support and is accountable to the General Manager Customer Experience for:

• Management of workload of a team of Customer Service Officers, including rostering staff and managing the workflow of applications and enquiries.
• Providing support and technical advice to staff on the matching and review of applicant’s identification information along with complex customer enquiries and application process queries.
• Providing support to staff to ensure a responsive and timely customer service is provided to applicants and organisations.
• Establishing, implementing and managing screening procedures and processes.
• Processing refunds of screening applications.
• Maintaining an appropriate level of security and adherence to confidentiality in the Screening Unit.

Special Conditions

National Police Check required.
Employment-related Screening Check required.

Role Status: Term up to 03/04/2026

Salary Range: $76,561-$80,256 (ASO4)

Location: Adelaide

Enquiries: Scott Mc Veay, 71337423 Email: scott.mcveay2@sa.gov.au