Experts & Talents from all over the world.
Our team is made of more than 800 outstanding talents, distributed across our 50 offices in 14 different countries, enabling us to meet our customer needs around the globe.
The team is known for its accountability, agility and customer centricity as well as indeed for its ambition for both business growth & for sure impactful innovations with more than 25% of our teams in Research & Development.
You will be part of the Advance Workshop Solution and working with a great team of technical staff globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.
About the role
The position of the Technical Consultant is a senior role that covers several areas within the business. These include presales, post-sales, and project support. Presales will include working with our customers to ensure they have the best solution for them. This will include the demonstration of the products and developing a training plan for a successful implementation.
Our ideal candidate is an energetic, tech savvy and customer-focused professional with an engaging personality and excellent communication skills no matter where the customer conversation takes place.
Key Responsibilities

• Assist our customer in the deployment of its IT MES sustainability initiative
• Manage the technical aspects of changes to the MES AW application
• Deploy the MES AW application: software configuration and changes
• Develop software training documentation for customer processes
• Train the customer staff in the use of the software

Project Management:

• Liaising with the customer on all aspects of the project
• Working to the milestones set out in the project documentation

Customer development specification:

• Defining the specification that aligns to the customers’ expectations
• Creating detailed specification books and project documentation that provides clarity to all and minimises risks
• Communicating with developers through DEVOPS
• Communicating with customer on development & project miles stones ETA

Customer Implementation:

• Ensuring that all aspects of the project are delivered in alignment to the agreed documents
• Becoming the trusted specialist with the customer and gaining full confidence on your ability to deliver
• Numerous trips world wide are to be expected

Training and Support:

• Build comprehensive training programs
• Train the customers on purchased modules and best practice

Key Success Indicators:

• Customer feedback (i.e., NPS)
• Working with the development team

Required experience, skills and qualifications

• Experience in using ERP / MES at an advanced level.
• Experience in Rebar or Steel industry
• Experience in delivering projects
• Experience in delivering training and supporting customers at an advanced level
• Bachelor's or Master's degree in Construction, Civil Engineering, or a related field
• Ability to speak fluent English in addition to your native language
• 3-5 years of experience in construction processes, BIM, civil engineering, or technical consulting
• BIM, civil engineering, or project management experience are a plus
• Ability to work independently and as part of a team
• Strong customer service and client management skills
• Willingness to travel internationally as needed

Interview process

• Screening/Get to know discussion
• Hiring Manager
• Business leader
• HR

Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Schedule:

• Monday to Friday

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 25% (Required)

Work Location: Remote