Job no: 523145
Brand: Flight Centre Travel Academy
Work type: Full time
Location: New South Wales, Queensland, Victoria, Western Australia
Categories: Operations & Professional Services, Leisure Travel & Retail, People & Culture

About the Opportunity
We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. We open the world for those who want to see it and a career at Flight Centre opens more than doors.
Based in Brisbane, Flight Centre Travel Academy (FCTA) is Flight Centre's external education business - offering university level courses with jobs and careers in the Travel and Tourism industry.
We have an opportunity for a Facilitator whose focus is to deliver exceptional student learning experiences for a tertiary-level Diploma of Travel and Tourism qualification. This role is vital in engaging students and ensuring their compliance with tertiary education standards and business operations.
The Facilitator will assist in creating and delivering an engaging and interactive learning environment that inspires our students by fostering a supportive and inclusive atmosphere.
This role can be based in Brisbane, Sydney, Melbourne or Perth head offices.

What you will be doing:

• Online facilitation of course subjects, Q&A sessions, role plays, coaching calls and O-Week sessions
• In-person facilitation of course subjects and student events
• Conduct coaching calls regularly
• Student support through our One Best Way processes of extensions, academic integrity, and assessments
• Provide clear outcome-based feedback to students
• Grading of student assessments (role plays, essays, case studies, presentations)
• Assessment moderation
• Scholarly projects
• Monthly subject set up and reporting

Who You Are...

• Minimum 5 years’ experience in the Travel and Tourism industry
• Previous facilitation and/or training experience
• Relevant Travel and Tourism qualifications
• Have a strong focus on development and teamwork
• Excellent communication skills both written and verbal
• Ability to build strong relationships with internal and external stakeholders
• Be self-driven, self-motivated individual, who can demonstrate these skills daily to students

You'll earn extra points with...

• Online facilitation experience
• Broad travel and tourism industry experience
• Bachelor level qualification / Graduate certificate in Teaching and Learning

What's in it for you...

• Salary: The successful candidate will be rewarded with a base salary package of $85 k (+ super), plus a potential 10% upside, with global career advancement and travel opportunities! Work with some of the largest and most well-known businesses in Australia and colleagues across the business
• Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: individualised Learning & Development pathway options
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: including family and friends, on flights, hotels, tours, cruises, travel insurance and more
• Flexibility: Monday to Friday week, business hours with flexible options available
• Brightness of future: career opportunities in a network of brands and businesses across the globe - we promote from within
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024, Los Angeles in 2025)
• Sustainability: the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change to the environment

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, regardless of race, nationality, gender, age, sexual orientation or expression, to foster inclusivity and collaboration. We celebrate you!

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