Position Description

Private and Confidential

Transport Liaison Officer

Live Better Position Description

About Us:
Live Better Community Services is one of the largest human services providers in regional Australia. Our core business
is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a
broad range of child and family services, community transport, home modification and maintenance, and clinical
services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,
providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring
and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live
their best lives.
Our Beliefs:

• We believe in the enduring value and dignity of the individual.
  

• We believe in the power of kindness.
  

• We believe connection to home and community plays an important role in wellbeing.
  

• We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we

treat each other.

Our Purpose:

• We inspire possibility by giving people access to support in their chosen community.

Our Mission:

• We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.

Our Values:

• Integrity: We are honest and ethical in all our dealings and are accountable for our actions.
  

• Respect: We recognise the rights and choices of our customers, employees, and communities. We

encourage teamwork and support diversity.

• Cooperation: We identify and create value from partnerships and alliances with other organisations,

agencies, businesses, communities and within our own organisation.

• Empowerment: We encourage and support individuals and communities to realise their full potential.
  

• Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation.

Live Better Position Description

The Position
Position title: Transport Liaison Officer
Job Type: Staff


Reports to: Multi Site Coordinator
Direct reports: Nil
Note: This Position Description is indicative of the initial expectation of the role and subject to change
in line with requirements of Live Better’s goals and priorities, activities or focus of the job. The
incumbent can expect to be allocated duties not specifically mentioned in this document, but
within the capacity, qualifications and experience normally expected from persons occupying
positions at this level.



SERVICE DESCRIPTION
Community Support Services support people in regional communities across Eastern Australia to live better lives
through transport services, social and community participation, coaching and capacity building, and service
coordination. We support parents, carers, families, children and adults with disability, aged people, transport
disadvantaged, and small regional communities.

Live Better Transport provides safe and affordable transport for the frail aged, people with a disability and the
transport disadvantaged (those with limited access to private transport and difficulty in accessing conventional
transport). We also provide a range of transport including commercial contracts, and school and health transport.
We have offices in many regional centres across NSW. Our team perform a vital role in delivering safe,
professional and quality services to our customers.

POSITION DESCRIPTION
The primary objective of the Transport Liaison Officer (TLO) is to schedule drivers and vehicles to provide safe,
efficient transport services, ensuring the delivery of outstanding customer service.

RELATIONSHIPS

• Reporting to Multi-Site Coordinator.

• Working closely with other Transport Liaison Officers, Transport Service Officers (drivers) and volunteers.

• Building and maintaining relationships with local community networks and customer base.
  

MANDATORY QUALIFICATIONS AND EXPERIENCE

• Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with

responsibilities of the role.

• Current First Aid and CPR Certificates

• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’

• Experience in administration management, scheduling and/or planning.

• A demonstrated commitment to the care and protection of regional service users.
  

SKILLS, KNOWLEDGE, AND ABILITIES

• Well-developed administrative skills to manage scheduling responsibilities.

• An analytical, mathematical way of thinking and working

• Good communication and interpersonal skills with the ability to work collaboratively as a member of a

diverse team.
Live Better Position Description

• Good organisation and time management skills with the ability to multi task.
• Ability to represent our organisation in a confident, professional, and knowledgeable manner, acting with

trust and integrity at all times.

• High regard would be given to candidates with knowledge or experience working with transport, disability,

aged care, community service, Aboriginal and/or CALD communities.

• Record of ethical behaviour and a demonstrated commitment to the beliefs and values of our organisation.
  

DUTIES AND RESPONSIBILITIES

• Plan and implement the efficient scheduling of drivers, vehicles and transport services using our Transport

Management Systems.

• Coordinate transport services to match the needs of our clients and carers to provide excellent customer

service.

• Schedule drivers, vehicles and routes to ensure the most efficient day to day transport operations.

• Undertake driving duties as a core part of your responsibilities.

• Provide a physical presence in the office when not driving for volunteer support and customer service.

• Complete monthly transport report and submit to the Multi-Site Coordinator in a timely manner.

• Support the provision of appropriate tools and communication for staff and volunteers to carry out their

roles effectively.

• Develop and maintain positive partnerships with key internal and external stakeholders.

• Support volunteer recruitment, training and management.

• Have a strong commitment to understanding and assisting the frail aged, people with disability and those

that are transport disadvantaged (those with limited access to private transport and difficulty in accessing
conventional transport).

• Aim to enhance the quality of life for eligible clients by providing transport to access to medical, social,

shopping, sporting, cultural and recreational activities.

• Administer the Safety Management System and encourage a strong safety culture.

• Maintain privacy and confidentiality in accordance with the privacy legislation and Live Better policies and

procedures and manage complaints in line with policy.

• Contribute to a work environment of co-operation and respect for all employees, free from bullying and

harassment and be a positive, willing and contributing team member at all times.

• Actively promote and drive increased use by local communities of transport services including Community

Transport, NDIS funded transport, Commonwealth funded transport, commercial transport, and targeted
transport contracts (e.g. Point-to-Point, On Demand) within your local communities.

• Manage the administrative tasks associated with running a local transport office and operation

• Complete timely reporting of information required by funding bodies, stakeholders and Live Better

management.
RISK
Staff are required to be aware of the Live Better’s risk and opportunity management principles and contribute
towards building a strong risk management culture. This includes:
1. undertaking operational responsibility to perform tasks and duties diligently and effectively, contributing to
effective operational risk and opportunity management.
2. bringing to the attention of their managers/supervisors, risks, and opportunities within their areas of
operation which may not be well mitigated and may affect the performance and reputation of Live Better.

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES
All staff are required to take reasonable care for their own health and safety and that of other personnel who may
be affected by their conduct.
Live Better Position Description

Advise Live Better in writing of any conditions which may impact ability to carry out the responsibilities required of
the role.
Staff are also expected to assist Live Better in our commitment to being a Child Safe Organisation.


NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK
The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a
Working with Children’s Check (NSW/VIC) or Blue Card (QLD).


PRE-EMPLOYMENT MEDICAL ASSESSMENT
The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.


DIVERSITY
We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of
talented people to better serve our clients and improve business results.

PRIVACY NOTIFICATION
We require personal information relevant to your employment. The collection and handling of the information will
be consistent with the requirements of the Privacy Act.


INFORMATION SECURITY COMPETENCIES
We require all staff to demonstrate and maintain an adequate and proportionate level of information security
knowledge and competence.

REMUNERATION
This position is remunerated under the Social, Community, Home Care and Disability Services Industry Award 2010
dependant of qualifications and experience. Salary packaging opportunities are available.