Vienna

2.5-5 Years

Austria

Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved Act as the initial point of contact for all computer related concerns from clients or other employees Assist management in creating training materials pertaining to computer troubleshooting and usage Organize and file documentation pertaining to warranties and instructional guides for computer hardware Maintain a working log detailed all required system updates, as well as the date of completion Connect in-person/Face to Face with clients to analyze, troubleshoot and diagnose hardware problems Resolve technical issues related to Laptop/Desktop disruptions Install and configure computer systems and applications within the company Technical Qualifications: Windows & Mac operating system knowledge Advantage if Linux is there. Not mandatory Good knowledge on rebuilding Mac and Windows Good knowledge about basic windows and Mac Troubleshooting (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

BBA, BCA, BCS, B-Tech

1

DWP-FSS-Desk Side Services

Business Line FT

Salzburg Stadt

INFRA

1445271BR

18-Oct-2024

ASSOCIATE GENERAL MANAGER