Austria Job Openings
Tractive
Zendesk Administrator
Pasching
FULL TIME
August 19, 2024
As part of our Customer Happiness team, you will:
- Help create a tools strategy for Zendesk
- Administrate our tools on a daily basis, including but not limited to managing a multiple user setup, profiles and roles, customization of forms, fields, views, triggers, and other business rules
- Perform customization of fields, forms, views, business rules, workflows, email notifications, approval processes, reports, and dashboards
- Implement and support new system rollouts, as well as all required maintenance and upgrades in addition to recommendations for process improvements
- Be responsible for overall data quality in Zendesk
- Troubleshoot and provide solutions for technical issues and escalations
- Provide new user accounts and manage licenses and permissions
- Assist in the training of new and current users
- Assist in data imports, exports, and updates while utilizing Explore and other tools, such as Tableau
- Create and maintain thorough, up to date technical system documentation
- Work cross-functionally with teams and stakeholders
- Manage issues and risks
- Manage change control processes
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Key requirements:
- 3-5 years of Zendesk Administrator experience with demonstration of deep knowledge and strong understanding of the platform
- Experience using Zendesk Guide for integration with Clients’ portals
- Strong understanding of Zendesk best practices and functionality
- Experience with integrations preferred
- Certifications, including Zendesk Administrator, strongly preferred
- Strong data management abilities
- Proven ability to design and implement new processes and facilitate user adoption
- Internal & external facing experience with large multifaceted projects
- International business experience is a plus
- Familiarity with Zendesk API integrations is a plus
- Experience with programming languages such as SQL, Java Script, HTML, Java and Apex is a plus
- Very good English skills
- Ability to meet deadlines, handle, and prioritize simultaneous requests
- Ready and willing to take ownership and act independently and decisively
- Committed and easy-going team player
- Continuously looking for ways to improve and learn
- Excited to work in Austria alongside an outstanding team
Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 50.000 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.
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