• Deal effectively with general customer service enquiries (B2B & B2C) and handle customer orders throughout the entire ordering and return process.
• Work closely with Export & Logistics, Demand Planning, Finance, Marketing, Sales, Service & Repair departments
• Provide first level support and troubleshoot and resolve customer issues and complaints.
• Train the distributors on processes and assure they are followed to meet compliance.
• Collaborate with other team members and departments to provide the best customer experience.
• Maintain and update customer records and databases.
• Contribute to the implementation of new service business related programs.
• Support product launches and work in project teams
• Continuous improvement of workflows and processes
• Assist and hold presentations in workshops if requested.
• Contribute to ideas on systems and process methods to improve deliverables.

• Experience in a service-oriented role, preferably in a global/multi-national company; Med Tech experience is a plus.
• Fluency in German and English is essential.
• Proficiency in ERP and CRM systems (e.g., Oracle, SAP, Salesforce) and MS Office applications.
• Knowledge of any Central Eastern European language is an advantage.
• Ability to prioritize tasks and work flexibly in a cross-country team.
  Positive attitude and empathetic approach towards recipients, understanding their needs.
• Proactive, independent, and flexible team player.
• Strong communication and interpersonal skills, with a positive phone demeanor.
• Highly organized, process-oriented, and constructive in task execution.
• Minimum High School Diploma with vocational qualification in business administration or secondary education.
• Fast learner, open to change, adept at solving complex problems, and striving for efficiency.
• Cultural sensitivity and awareness.
• Ideally, project or process management skills.

• Your job makes a real difference - we are proud of our mission, our products and making a positive difference in people's lives.
• For legal reasons we point out that this position is classified in group E of the collective agreement for trade. We offer a salary in line with the market, which is significantly higher and corresponds to the qualifications and experience.
• Additional bonus compensation
• Yearly salary increases
• Job ticket
• Pluxee meal vouchers
• Flexible working hours and the possibility to work remotely (40%)
• Fresh fruit basket and free hot and cold drinks in the office
• Regular employee events
• Ergonomic and modern working environment
• Career development opportunities
• Cochlear Academy trainings including extensive onboarding.