Austria Job Openings

Rohlik Group

Director of Customer Care

Vienna

November 13, 2024

The director of customer service will be pivotal in driving the evolution of our customer service as we scale. The primary challenge is to create and implement a unified, modernised strategy that leverages technology and automation across all markets to ensure a consistent and seamless customer experience. This leader must navigate the complexities of enhancing efficiency through automation while safeguarding the high standard of customer satisfaction that defines Rohlik Group. Additionally, achieving cost reductions without sacrificing service quality will be critical, especially in the context of rapid business growth. The ultimate objective is to establish a scalable, forward-thinking approach that cements Rohlik Group’s reputation as the industry leader in customer care.
Your responsibilities
  • Ensure customer satisfaction remains a top priority by developing and executing a cohesive customer service strategy that standardises practices across Germany, Czech Republic, Austria, Hungary, and Romania, while planning for future market expansion
  • Lead the modernisation of customer service operations through the thoughtful implementation of innovative technology and automation solutions, enhancing productivity without compromising the quality of the customer experience
  • Analyse customer feedback, service data, and market trends to identify opportunities for continuous improvement, streamlining processes for higher productivity and more effective service delivery
  • Create and oversee comprehensive training programs that empower teams to deliver exceptional, customer-focused service while effectively using productivity tools and technology
  • Foster a culture of proactive problem-solving and customer-centric thinking, leading change management initiatives that support operational excellence and adaptability
  • Manage cross-functional collaboration with product, technology, and marketing teams to ensure customer service strategies align with company-wide goals, driving efficiency and impactful results
  • Oversee performance metrics and productivity targets, implementing data-driven approaches to optimise response times and reduce operational costs while enhancing the overall customer journey
Your experience
  • Experience leading or contributing to customer-centric projects or roles, with a focus on candidates who can develop and implement modern, strategic approaches to customer care
  • Ability to leverage technology to drive service innovations while maintaining a customer-first approach
  • Strong analytical skills and a strategic mindset to balance cost efficiency with high-quality service delivery
  • Excellent leadership and interpersonal communication abilities to inspire teams and foster a unified approach across different markets
  • Fluency in English; additional European languages are beneficial
  • Experience with customer service tools, AI-based solutions, or CRM systems is helpful but not essential
About Rohlik
Rohlik is the leading Central European e-grocer.
Making customers happy in the Czech Republic, Hungary, Austria and Germany.
Are we a good fit?
Customer Care
What we offer

Personal growth
Real impact and meaningful work
Work freedom
Fair remuneration
Peer recognition
Unpaid premium membership
Sport challenges
Great team
Are we a good fit?
Our goal in life is to make other peoples’ lives better. Such a mission is difficult, life at Rohlik is difficult – it is not for everyone.

Is it the right one for you?

New Job Alerts
Patagonia

Sales Associate, Part Time 24 hours (f/m/d)

Innsbruck

PART TIME

November 15, 2024

View Job Description
Alliance Defending Freedom

Operations Coordinator

Vienna

FULL TIME

November 15, 2024

View Job Description
The United Nations Industrial Development Organization (UNIDO)

Project Assistant

Vienna

FULL TIME

November 15, 2024

View Job Description
RSI Cycles & Motors Ltd.

IT Help Desk Technicians (Information Technology Help Desk Technicians)

Vienna

FULL TIME

November 15, 2024

View Job Description
Cytora

Backend Engineer (Mid Level)

FULL TIME

November 15, 2024

View Job Description
Qualcomm

FY25 Intern - Engineering Internship in XR (CV, ML or Game Engine) - 4 Month, Salzburg or Vienna

Salzburg

November 15, 2024

View Job Description
eliso GmbH

Roll-Out-Manager Austria (m/w/d) für Ladeinfrastrukturprojekte

Vienna

FULL TIME

November 15, 2024

View Job Description
Amazon Transport Austria GmbH

Shift Manager

Vienna

FULL TIME

November 15, 2024

View Job Description
HIAS Inc

Refugee Data Associate

Vienna

FULL TIME

November 15, 2024

View Job Description
International Atomic Energy Agency

Internship - WISER Database

Vienna

FULL TIME

November 15, 2024

View Job Description
Looking for similar job?
Rosewood Hotel Group

Managing Director for Rosewood Schloss Fuschl

Salzburg

FULL TIME

October 7, 2024

View Job Description
OSCE

Principal Deputy Director and Head, Budget and Finance Services

Vienna

FULL TIME

October 4, 2024

View Job Description
Zumtobel Lighting GmbH, Austria

Director Global Customs & Export Control (m/w/d)

Dornbirn

FULL TIME

September 24, 2024

View Job Description
LENZING AG

Director Corporate PMO

Lenzing

October 2, 2024

View Job Description
ÖBB Konzern

Managing Director Rail Cargo Carrier Kft. (m/f/d) - Base Service Location Budapest or Vienna

Vienna

October 1, 2024

View Job Description
Cashpoint Austria

Marketing Director (m/w/d)

September 27, 2024

View Job Description
See What’s New: Rohlik Group Job Opportunities
Rohlik Group

Director of Supply Chain

Vienna

November 13, 2024

View Job Description
Rohlik Group

Director of Quality

Vienna

November 13, 2024

View Job Description
Rohlik Group

Quality Supervisor (m/w/d) Operation & Products

Vienna

November 9, 2024

View Job Description
View More Jobs by Rohlik Group
New Job Alerts
Patagonia

Sales Associate, Part Time 24 hours (f/m/d)

Innsbruck

PART TIME

November 15, 2024

View Job Description
Alliance Defending Freedom

Operations Coordinator

Vienna

FULL TIME

November 15, 2024

View Job Description
The United Nations Industrial Development Organization (UNIDO)

Project Assistant

Vienna

FULL TIME

November 15, 2024

View Job Description
RSI Cycles & Motors Ltd.

IT Help Desk Technicians (Information Technology Help Desk Technicians)

Vienna

FULL TIME

November 15, 2024

View Job Description
Cytora

Backend Engineer (Mid Level)

FULL TIME

November 15, 2024

View Job Description
Qualcomm

FY25 Intern - Engineering Internship in XR (CV, ML or Game Engine) - 4 Month, Salzburg or Vienna

Salzburg

November 15, 2024

View Job Description
eliso GmbH

Roll-Out-Manager Austria (m/w/d) für Ladeinfrastrukturprojekte

Vienna

FULL TIME

November 15, 2024

View Job Description
Amazon Transport Austria GmbH

Shift Manager

Vienna

FULL TIME

November 15, 2024

View Job Description
HIAS Inc

Refugee Data Associate

Vienna

FULL TIME

November 15, 2024

View Job Description
International Atomic Energy Agency

Internship - WISER Database

Vienna

FULL TIME

November 15, 2024

View Job Description