Austria Job Openings

Rohlik Group
Director of Customer Care
Vienna
November 13, 2024
Your responsibilities
- Ensure customer satisfaction remains a top priority by developing and executing a cohesive customer service strategy that standardises practices across Germany, Czech Republic, Austria, Hungary, and Romania, while planning for future market expansion
- Lead the modernisation of customer service operations through the thoughtful implementation of innovative technology and automation solutions, enhancing productivity without compromising the quality of the customer experience
- Analyse customer feedback, service data, and market trends to identify opportunities for continuous improvement, streamlining processes for higher productivity and more effective service delivery
- Create and oversee comprehensive training programs that empower teams to deliver exceptional, customer-focused service while effectively using productivity tools and technology
- Foster a culture of proactive problem-solving and customer-centric thinking, leading change management initiatives that support operational excellence and adaptability
- Manage cross-functional collaboration with product, technology, and marketing teams to ensure customer service strategies align with company-wide goals, driving efficiency and impactful results
- Oversee performance metrics and productivity targets, implementing data-driven approaches to optimise response times and reduce operational costs while enhancing the overall customer journey
Your experience
- Experience leading or contributing to customer-centric projects or roles, with a focus on candidates who can develop and implement modern, strategic approaches to customer care
- Ability to leverage technology to drive service innovations while maintaining a customer-first approach
- Strong analytical skills and a strategic mindset to balance cost efficiency with high-quality service delivery
- Excellent leadership and interpersonal communication abilities to inspire teams and foster a unified approach across different markets
- Fluency in English; additional European languages are beneficial
- Experience with customer service tools, AI-based solutions, or CRM systems is helpful but not essential
About Rohlik
What we offer
Are we a good fit?
Is it the right one for you?
New Job Alerts

Patagonia
Sales Associate, Part Time 24 hours (f/m/d)
Innsbruck
PART TIME
November 15, 2024
View Job Description
Alliance Defending Freedom
Operations Coordinator
Vienna
FULL TIME
November 15, 2024
View Job Description
The United Nations Industrial Development Organization (UNIDO)
Project Assistant
Vienna
FULL TIME
November 15, 2024
View Job DescriptionRSI Cycles & Motors Ltd.
IT Help Desk Technicians (Information Technology Help Desk Technicians)
Vienna
FULL TIME
November 15, 2024
View Job Description

Qualcomm
FY25 Intern - Engineering Internship in XR (CV, ML or Game Engine) - 4 Month, Salzburg or Vienna
Salzburg
November 15, 2024
View Job Description
eliso GmbH
Roll-Out-Manager Austria (m/w/d) für Ladeinfrastrukturprojekte
Vienna
FULL TIME
November 15, 2024
View Job Description
Looking for similar job?

Rosewood Hotel Group
Managing Director for Rosewood Schloss Fuschl
Salzburg
FULL TIME
October 7, 2024
View Job Description
OSCE
Principal Deputy Director and Head, Budget and Finance Services
Vienna
FULL TIME
October 4, 2024
View Job Description
Zumtobel Lighting GmbH, Austria
Director Global Customs & Export Control (m/w/d)
Dornbirn
FULL TIME
September 24, 2024
View Job Description

ÖBB Konzern
Managing Director Rail Cargo Carrier Kft. (m/f/d) - Base Service Location Budapest or Vienna
Vienna
October 1, 2024
View Job Description
See What’s New: Rohlik Group Job Opportunities



Rohlik Group
Quality Supervisor (m/w/d) Operation & Products
Vienna
November 9, 2024
View Job DescriptionNew Job Alerts

Patagonia
Sales Associate, Part Time 24 hours (f/m/d)
Innsbruck
PART TIME
November 15, 2024
View Job Description
Alliance Defending Freedom
Operations Coordinator
Vienna
FULL TIME
November 15, 2024
View Job Description
The United Nations Industrial Development Organization (UNIDO)
Project Assistant
Vienna
FULL TIME
November 15, 2024
View Job DescriptionRSI Cycles & Motors Ltd.
IT Help Desk Technicians (Information Technology Help Desk Technicians)
Vienna
FULL TIME
November 15, 2024
View Job Description

Qualcomm
FY25 Intern - Engineering Internship in XR (CV, ML or Game Engine) - 4 Month, Salzburg or Vienna
Salzburg
November 15, 2024
View Job Description
eliso GmbH
Roll-Out-Manager Austria (m/w/d) für Ladeinfrastrukturprojekte
Vienna
FULL TIME
November 15, 2024
View Job Description