Austria Job Openings
Zoll GmbH
Field Service Engineer
November 14, 2024
General Summary:
Responsible for performing all functions that are required to provide technical support, service and repair for ZOLL Temperature Management products (Thermogard XP®), Brain Cool™ and Ther Ox® systems with the main focus on Austria and South Germany.
Tasks
- Respond to requests from customers, Sales Distributors and/or end-users for technical support. This will include telephone and email support and hands-on troubleshooting and repair activities.
- Schedule and perform Planned Preventive Maintenance, Electrical Safety Tests, troubleshooting, repair and testing of ZOLL Temperature Management, Brain Cool™ and Ther Ox® ® systems at the customer site or at the ZOLL offices as required.
- Perform Ther Ox® system console upgrades and other service modifications including hardware and software updates to the installed base.
- Work in accordance with all released procedures, test methods and forms for the full range of ZOLL Temperature Management, Brain Cool™ and Ther Ox® system service activities.
- Complete all required service documentation and update device service history files for European Temperature Management, Brain Cool™ and Ther Ox® systems.
- Provide technical training of ZOLL Temperature Management systems to ZOLL sales distributors, clinical support staff and hospital biomedical engineers as required.
- Maintain Ther Ox®, Brain Cool™ and Temperature Management service event documentation in compliance with ZOLL and local medical device reporting requirements.
- Comply with complaint handling procedures for Temperature Management Brain Cool™ and Ther Ox® product lines including device and accessory investigations, writing investigation reports, CCR system entries and maintaining cooperation with the San Jose QA/RA team.
- Provide input to the ZOLL San Jose manufacturing engineering, supply chain and R&D teams to improve performance and reliability of ZOLL temperature management, Brain Cool™ and Ther Ox® products.
- Support sales distributors and clinical associates as requested with system setup and operation training of ZOLL Temperature Management, Brain Cool™ and Ther Ox® systems.
- Up to 4 years of electrical engineering and/or biomedical engineering education at the university level.
- A minimum of 3 years of hands-on experience in the troubleshooting and repair of medical equipment in the hospital or corporate environment.
- A thorough understanding of ISO 13485 medical device quality system standards and requirements.
- Demonstrated organizational and time management skills. Able to perform multiple tasks efficiently and on time without the need for close daily supervision.
- willing to travel up to 80% within Austria and Southern Germany and cover other EMEA locations when necessary
- Strong written and verbal skills in German and English is essential.
- Must have a valid driver's license - company car is provided
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