Objective
We are looking for a dedicated and skilled IT support professional with over a year of experience in desk-side support services, fluent in both English and German (C1+). Seeking to leverage strong technical skills and a solid understanding of IMAC processes to contribute effectively to a dynamic IT team.
Core Competencies

• Communication Skills: Excellent verbal and written communication abilities in both English and German.
• Technical Proficiency: Strong working knowledge of MS Windows Operating System, MS Office Suite, and basic business applications.
• Analytical/Troubleshooting Skills: Proficient in identifying and resolving technical issues efficiently.
• Customer Support: Adept at providing high-quality customer support, ensuring user satisfaction.
• Desk-side Support: Over 1 year of experience in providing on-site technical support.
• Basic Networking: Familiar with fundamental concepts of networks, telecom, and compute/storage systems.
• Mobile Device Support: Basic understanding of mobile device configuration and troubleshooting.

Key Responsibilities:

• Provide comprehensive Install, Move, Add, Change (IMAC) and Break-Fix support for end-user activities.
• Support manufacturing "shop-floor" handhelds, laptops, and scanner devices as needed.
• Perform data collection and preservation for migrations and e Discovery processes.
• Stage, build, and image systems with standard client images (e.g., e Core).
• Coordinate with third-party service providers and customer facilities management groups to execute IMAC services.
• Install and configure new equipment and software, ensuring compliance with IT standards and change control procedures.
• Conduct end-user acceptance tests and update ticketing systems upon IMAC completion.
• Manage and track IMAC requests from initiation to completion, ensuring timely and effective execution.

Languages

• English (Fluent) and German C1+

Technical Skills

• MS Windows Operating System
• MS Office Suite

German (C1+ Proficiency)
More Details:
(Full Time Employee)
Site address: Brennaustrasse 1 3500 Krems an der Donau, 3500, Austria

• Opening Hours: 08:00-17:00

• Immediate start

• Experience: 2+ Years

Base Skill Set:

• Good Communication Skills.

• Fluent in English and German (C1+)

• Good Analytic/Troubleshooting Skills.

• Strong working knowledge of MS Windows Operating System.

• Working knowledge of MS Office and basic business application.

• Good Customer Support Skills.

• Minimum 1 year desk side support services.

• Basic knowledge of networks, telecom, and compute/storage.

• Basic knowledge of mobile device support

Duties & Responsibilities:

• Provide Install Move Add Change (l MAC), Break-Fix and end user support activities as required.

• Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

• Perform data collection/preservation activities as they relate to migrations and/or e Discovery.

• Stage Build and Image systems with standard client image (aka e Core).

• All activities such as installation, uninstallation, re-installation, move, add and change will collectively form IMAC. Such IMACs, with prior approval from end users via customer will be executed for Software and equipment. To ensure minimal impact to business by executing an IMAC, customer will develop, document, and update the processes, gather necessary data and communicate to all stake holders (which includes end users and other resolver groups).

• The various steps followed during the IMAC process are as follows:

• Service Provider on receiving and verifying a valid IMAC request would perform all the necessary pre-work before an IMAC is executed.

• Service Provider would track the IMAC request from initiation to completion

• Service Provider would coordinate with the 3rd party Service Providers to execute the IMAC if necessary

• For office moves or moves which require the assistance of the end customer’s facilities management group, customer would seek the assistance of the group to execute the services.

• IMAC services would include Installing equipment and software, including new equipment and software or upgrades. All installations and configurations will be performed in compliance with the IT Standards and IT Change Control Procedures provided by Customer. Re-loading data, user configuration data or backup files as necessary per company specifications and connecting equipment to network facilities.

• An End user acceptance test would be conducted to get a Sign off for the IMAC. Consecutively the ticket status would be updated in the ticketing system

• Requests for Change / IMACs will be received by the Service Desk. Each request will be reviewed to ensure the correct level of planning and resources are allocated to complete the task effectively. The Service Providers IMAC team will provide resources to enable management of the activity peaks and troughs associated with such activities.

Job Type: Full-time
Pay: From 3.800,00€ per month
Expected Start Date: 09/09/2024