Austria Job Openings

Wolt

Support Associate

Vienna

FULL TIME

October 29, 2024

Support
Vienna, Austria
Full-time

Hey, you look like you might be our new Support Associate

Support
Vienna, Austria
Full-time

You are part of the live operation, communicating with all Wolt users - customers, couriers or restaurants - providing the best support a hungry person could wish for.

Processing incoming live chats from our customers, venues and couriers in shifts.
Development of our support function together with the support team as well as other teams within Wolt.
You provide both inbound and outbound support via phone calls.
Proactive problem solving by monitoring order volume with our internal tools
Ensuring that the delivery operation runs smoothly, in close consultation with the operations team.

Our humble expectations

You have excellent communication skills - speak fluent German and can express yourself well in English.
This is a shift work position. You can work mornings, evenings and even weekends - Wolt is available to his clients seven days a week.
You have already gained experience in customer-oriented jobs and are a team player.
You have a quick grasp, an eye for detail and never lose sight of the big picture.
You are tech-savvy and interested in digital products.

Next steps

We offer an attractive salary starting at 28.000€ p.a. (40h/week) which is adjusted and increased depending on qualifications and professional experience.
If you like working in a high-growth environment, want to take on responsibility and be part of an extremely ambitious team, then apply!

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