• Performs all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures.
• Assists the Supervisor, RM and ARM in maintaining the SBU’s standards of cleanliness or problems in the surroundings, (eg floor cleanliness, messy tables/service stations.

· Assists the Supervisors and Managers in efficiently managing the SBU in accordance with the Business Unit’s Standard Operating Policies and Procedures with the objective of achieving maximum guest satisfaction.
· Ensures that guests receive prompt, friendly and personalized service.
· Ensures guests are greeted and served with a professional, positive and enthusiastic attitude.
· Cater to the needs of our guests by suggested selling of the SBU’s food and beverage items.
· Ensures full knowledge of the SBU’s Daily Specials and promotes their sale.
· Ensures timely service and checks on guests throughout their meal to ensure everything is satisfactory.
· Takes orders correctly and enters into the Company POS software for completion of the order.
· Ensures drinks are served in the correct order, in line with the correct standards of presentation, hygiene and temperature.
· Ensures all food items ordered are served in the correct order.
· Sets tables in line with the SBU’s Standard Operating Policies and as required by the guests’ orders.
· Ensures kitchen delivers orders correctly, serve guests, efficiently and politely.
· Ensures timely clearing of all used cutlery, plates and glassware as needed.
· When guests signal for the cheque, ensure prompt and efficient payment – giving change as necessary.
· Ensures guest receives printed receipt.
· Ensures any tips are placed in the SBU’s Tip Box.
· Keeps bar and cake display cabinet and all surrounding areas clean and tidy in line with the SBU’s Standard Operating Procedures.
· Ensure all equipment used I the work station is kept clean and tidy.
· Ensures all SBU cutlery, crockery and glassware is clean and in good condition prior to placing on tables.
· Ensures all tables under his responsibility are prepared prior to opening as per the SBU’s Standard Operating Policies and Procedures.
· Ensures bussing tables, stations are kept clean and tidy – cleaning and sweeping as needed.
· Keep bar and products’ display cabinet and surrounding areas, clean and free of debris.
· Clean and maintain all equipment used in the work station.
· Report any equipment problems to the SBU’s Supervisor in order that remedial action is taken to repair/change the equipment to ensure smooth operations.
· Listens to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand.
· Provides a great experience for our guests by providing exemplary guest service .
· Advises our customers in a confident and competent manner.
· Possesses excellent product knowledge in order to answer our guests’ enquiries and to resolve any issues.
· Maintains a high standard of personal grooming and demeanor (body language, facial expressions).
· Ensures complete understanding of the operations and Brand philosophy for Café Lilou and other Company SBUs, and conveys same to guests.
· Notifies Managers of any special guests’ requests.
· Full awareness of the Company’s Fire Safety Procedures and Health and Safety regulations.
· Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks.
· Follows the SBU’s Lost and Found Procedures.
· Notifies Supervisor/Managers of any guest complaints. Ensure all issues resolved quickly and to the guests’ satisfaction.
Any other tasks as assigned by the SBU’s Manager.
Job Type: Full-time
Education:

• High school or equivalent (Preferred)