Location: Brussels, Belgium
Employment Type: Full-time
Salary: €80,000 per year + Health Insurance
Job Description:
We are seeking experienced IT professionals to join our 2nd Line Incident Solver team. This team will be responsible for incident analysis, coordination with IT vendors and market parties (DGOs), and facilitating recurring Transaction Hubs per DGO. The team's focus will be on the Message Exchange (MEX) service domain, covering functional areas such as Structure, Rectification, Measure/Bill, and Infeed, relating to transaction processing for the CMS application. Key responsibilities include incident analysis, vendor coordination, stakeholder communication, knowledge management, and continuous improvement.
Team Composition:

• 1 Team Lead
• 2 Senior Incident Analysts
• 2 Medior Incident Analysts
• 4 Junior Incident Analysts

Requirements:
Team Lead:

• 5+ years of experience as an incident analyst
• 5+ years of experience in coordination, communication, and facilitation with external stakeholders
• 5+ years of experience in drawing up and managing escalation procedures
• 5+ years of experience in leading and coaching teams
• 5+ years of experience in preparing reports using Excel
• ITIL Foundation certification
• Professional Scrum Master or Product Owner certification
• Experience in Dev Ops tools
• Experience in writing, modifying, and executing SQL queries
• Demonstrable knowledge and 8+ years of expertise in MIG Domains (Structure/Measure/Rectification)

Senior Incident Analyst:

• 5+ years of experience as an incident analyst
• 5+ years of experience in coordination, communication, and facilitation with external stakeholders
• ITIL Foundation certification
• Professional Scrum Master or Product Owner certification
• Experience in Dev Ops tools
• Experience in writing, modifying, and executing SQL queries
• 2+ years of experience managing and coaching teams (nice to have)
• Demonstrable knowledge and 5+ years of expertise in MIG Domains (Structure/Measure/Rectification) (desired)

Medior Incident Analyst:

• 2+ years of experience as an incident analyst
• 2+ years of experience using incident management tools
• 2+ years of experience in Excel
• ITIL Foundation certification (nice to have)
• Experience in Dev Ops tools (desired)
• Experience in writing, modifying, and executing SQL queries (desired)
• 2+ years of experience in coordination, communication, and facilitation with external stakeholders (desired)
• Demonstrable knowledge and 2+ years of expertise in MIG Domains (Structure/Measure/Rectification) (desired)

Junior Incident Analyst:

• 1+ years of experience using incident management tools
• ITIL Foundation certification (nice to have)

All Roles:

• Relevant Bachelor's or Master's degree
• Fluent in Dutch or French (C1 level) + good knowledge of the other national language (B2 min)
• Excellent English skills (written & verbal)
• At least 2 team members with C1 Dutch & 2 with C1 French (desired)
• Experience reading business process models, requirements, functional designs, and BPMN
• Experience in 3rd party management

To apply, please submit your CV and cover letter. We look forward to reviewing your application!
Job Type: Full-time
Pay: €80.000,00 per year
Benefits:

• Hospitalization insurance

Work Location: In person