Belgium, Brussels, Zaventem
DESCRIPTION

At Zenchef, you’ll be the essential ingredient in our recipe for delighting customers. As an Account Manager, you will add your unique touch to our global mix, helping restaurants transition to Zenchef with seamless support. You’ll collaborate closely with our Customer Success team to ensure customer satisfaction, while being the go-to expert in our products.

Your Daily Menu
Customer Care Expertise: Deliver top-notch experiences for our Resengo customers (restaurants), using both synchronous (live) and asynchronous (email, chat) support to help them transition smoothly to Zenchef.
Brand Ambassador: Represent Resengo and Zenchef as a friendly, knowledgeable, and professional expert in every customer interaction, ensuring our brand’s image and reputation remain strong.
Product Mastery: Develop a deep understanding of the Resengo and Zenchef platforms, enabling you to provide accurate, timely support to our customers.
Efficient Problem-Solving: Manage customer inquiries quickly, ensuring fast and successful resolutions.
Knowledge Sharing: Contribute to and enrich our knowledge base with new insights, initiatives, and customer feedback.
Collaborative Feedback: Gather and share customer feedback with our product team to help improve our solutions and drive innovation in our roadmap.
REQUIREMENTS
Customer Relations: You have experience working in customer-facing roles and understand the importance of satisfaction and retention.
Bilingual Proficiency: You’re fluent in both Dutch and English (written and spoken).
Quick Thinker: You can process high volumes of inquiries and respond with precision and speed.
Solution-Oriented: You’re proactive in suggesting ways to improve customer support experiences.
Patient and Clear Communicator: You guide customers with patience and clear explanations, ensuring their requests are fully resolved.

Nice to Have:
Food Tech Experience: A background in Food Tech would be a bonus.
Flemish Language: Knowledge of Flemish would be an asset.
About Zenchef

At Zenchef, we empower over 19,000 restaurants across Europe to streamline their operations, optimize reservations, and create memorable dining experiences. Our goal is to turn first-time diners into loyal regulars through cutting-edge technology that redefines the dining journey. Our vision is a restaurant industry where technology enhances human connection.

Perks & Benefits
Flexible Work Environment: A bright, modern office in Antwerp with the option to work remotely.
Wellness-Focused: Quarterly hub events, a monthly well-being budget, and access to mental health support.
Comprehensive Insurance: Enjoy hospital insurance and health care benefits.
Work Abroad Opportunities: Take your work to different corners of the world for up to 4 months.
Commuting & Travel Support: Choose a Swapfiets for cycling around Antwerp or receive a commuting allowance.
Vacation: 20 days off per year for that perfect work-life balance.
Referral Bonuses: Earn rewards for dining out referrals.
Unique Perks: And yes, a free food tattoo of your choice to show off your love for food!