Eviosys

Customer Care Representative / Sales administrator

Puurs

FULL TIME

October 3, 2024

Customer Care Representative / Sales administrator
Requisition ID: 3705
Location:Puurs, BE, B-2870
Functional Area: Sales
Experience Level: Experienced professional
Type of Contract: Permanent
As the world leader in metal packaging technology, Eviosys designs and manufactures a wide range of innovative and sustainable metal packaging solutions. Our customers are some of the world’s largest and most-respected companies.
Long Description
As the world leader in metal packaging technology, Eviosys designs and manufactures a wide range of innovative and sustainable metal packaging solutions. Our customers are some of the world’s largest and most-respected companies.
We are currently looking for our future Customer Care Representative / Sales Administrator, based at Puurs-Sint-Amands (close to Brussel/Antwerp region in Belgium).


Main challenges
Reporting to the Sales Manager North of France & Benelux, you will be responsible for:
  • the daily Eviosys Sales interface for the customers
  • managing customers’ accounts, and be accountable for goals set by Management regarding price and sales volume.
  • balance & challenge different customers’ requirements & complexity, and Eviosys constraints (price, planning, capacity, …)


Main activities
In this role, your main activities will be:



Customer Interaction:
  • first point of contact internally for the customer team, solving issues, answering queries and delivering results
  • handle customer inquiries via phone, email, chat, and in-person, ensuring timely and accurate responses.
  • investigate and resolve customer complaints and issues, following up to ensure satisfaction
  • built a trustful relationship with the customers
  • internal communication of the customers’ requirements to the different departments (sales, purchasing, supply chain, quality, plants)
  • maintain a thorough understanding of our products and services to provide informed assistance to customers.


Team Collaboration:
  • support the internal teams as a customer/process/area expert
  • support the sales manager in negotiation
  • work closely with other departments to resolve complex customer issues and improve overall service delivery


Order Processing:
  • pricing: implementation of the negotiated prices
  • order to cash support
  • assist customers with placing orders, tracking shipments, and processing returns or exchanges.


Documentation:
  • collect and consolidate logistic and packaging pricing data to be taken in account into the offer
  • accurately record customer interactions and transactions in the CRM system.


Policy Adherence:
  • follow company polices and procedures to ensure consistency and compliance in all customer interactions.


Job requirements:
Operating with a high level of autonomy across our network and able to work effectively in cross functional organisations.
You are customer orientated. Have good communication and influencing skills.
You’re a problem solver, fast decision maker, analytical.
Team player
Ability to handle stressful situations with composure and professionalism
Result orientated
Fluent in Dutch, English. French and German would be a plus.
Proficiency in using CRM software and other relevant computer applications (MS Office, ERP & forecast tools)

What Eviosys can offer you?
  • the opportunity to build a career in a multi-cultural environment
  • to be rewarded fairly and promoted based on merit and performance
  • professional and personal development through training and work experiences
  • strong engagement and commitment to the safety of our employees
Join us and become part of an international team of professionals who are passionate about sustainable packaging.
Equal opportunity
Eviosys is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, national origin, sex, marital status, sexual orientation, age, disability, religion, veteran status, or any other status protected by law.

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