Job Req Number: 83124
Time Type: Full Time

Customer Service Agent Solutions

Move forward as Customer Service Agent Solutions at DSV in Puurs.

About the role
As a Customer Service Agent, you'll play a vital role in managing logistics services for our clients. Acting as a bridge between customers and internal teams, you'll ensure smooth operations and meet customer agreements and requirements. You'll be responsible for real-time monitoring from goods receipt to delivery, handling complaints, and brainstorming with customers to solve problems.

Other tasks

• Monitor logistics processes in real-time, ensuring compliance with customer agreements;
• Act as the primary operational contact for assigned customers, coordinating with internal departments;
• Follow established processes and customer-related instructions;
• Collaborate with customers to identify and solve potential problems or bottlenecks;
• Participate in process optimization and continuous improvement initiatives.

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"As a Customer Service Agent, you are the linchpin within DSV, as you will serve as the point of contact for both customers and operations. Your work will be crucial in ensuring optimal functioning and striving towards 100% customer satisfaction," says Matthias De Pauw, Supervisor, Customer Service, Solutions.

In Belgium, we operate from over 18 branches, with more than 1,400 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

Are you the perfect fit?

• Have some initial experience in logistics (e.g., logistics clerk, customer service).
• Strong analytical and problem-solving skills.
• Ability to work independently and take on responsibility.
• Flexibility with working hours (between 7:30 am – 6:00 pm).
• Proficiency in Dutch (very good) and English (good).

It all counts for this vacancy of Customer Service Agent Solutions in Puurs. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Why choose DSV?
Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• We are a Scandinavian company, and this is reflected in our open communication, approachable environment, informal workplace, entrepreneurial spirit, and the growth opportunities provided, both nationally and internationally.
• You will join an international and leading player
• You get a permanent contract with a nice package of fringe benefits (group insurance, hospitalization insurance, 7 euro meal vouchers, eco vouchers, bike lease and 30 vacation days)

Move forward
Send your resume with motivation or leave your details and we will contact you. Questions about this vacancy? Our Corporate Recruiter Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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