Belgium Job Openings
Biocartis
Customer Service Representative
Mechelen
FULL TIME
November 18, 2024
Accountabilities
- Assist with complaints, orders, errors, account questions, billing, cancellations and other queries;
- Handle customer inquiries in a timely, accurate and professional manner to solicit customer satisfaction through the resolution of issue(s);
- Greet customers warmly and ascertain problem or reason for calling;
- Responsible for triaging the call and electronically referring the account to the appropriate area for resolution;
- Responsible to collect and process order intake. Assist with placement of orders, refunds, or exchanges;
- Answer questions about warranties or terms of sale;
- Open and maintain customer accounts by recording and updating account information;
- Recommend potential products or services to management by collecting customer information and analyzing customer needs;
- Contribute to team effort by accomplishing related results as needed;
- Facilitate shipping and transport enquiries;
- Aid in product recalls;
- Logging and administering of service requests.
Profile requirements
- Bachelor degree in languages or an economic orientation or equivalent through experience;
- Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry;
- Working knowledge of the order process workflow;
- Excellent multilingual verbal and written communication skills (English / French / Spanish / Dutch)
- Well-developed listening skills
- Excellent analytical and organization skills
- Excellent telephone skills
- Able to multitask
- Well-developed documentation skills
- Good interpersonal skills combined with the ability to make an impact
- Able to resolve conflicts
- Thrives in a fast-paced and changing environment;
Interested?
We offer you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and shape your job. Your input is highly appreciated.
Of course we offer you a fitting compensation package which includes a Flexible Income Plan.
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