Belgium Job Openings
Kadonation
Customer Success Manager
Ghent
November 14, 2024
Who is Kadonation?
Our scale-up is a dynamic player in the employee and corporate gifts market. Unwrapping the impact of gifting, that’s our motto. And it’s also the reason we built Kadonation Select: an intuitive platform that allows organisations to set up a well-thought-out recognition policy in no time. Our software takes away the administrative burden that comes with employee gift-giving. In short: more appreciation, less hassle!
Want to know more about our story, the core values we strive for and the mission we’re working on with around 40 talented individuals?
We are looking for…
You will proactively provide advice to optimize and streamline your customers’ appreciation policies. You guarantee the best possible support and know how to spot challenges as well as identify growth opportunities, helping to drive Kadonation’s further growth alongside your colleagues.
What are your responsibilities?
- Guide customers through the onboarding process and ensure they fully utilize the Kadonation Select platform. By understanding their needs and expectations and translating them into practical platform use, you ensure a high adoption rate and optimal user experience.
- Monitor customer usage data and prevent churn by proactively intervening when customers are not making full use of our services.
- Act as a link between Sales, Product, and Marketing by gathering and translating customer needs to the internal teams.
- As a product expert, you know our platform and services inside out, enabling you to provide customers with tailored solutions.
- Contribute actively to the critical evaluation and improvement of our internal processes, with the goal of achieving the highest possible efficiency and quality.
Who are you in a nutshell?
Excellent knowledge of Dutch and French and are comfortable speaking to customers in both languages.
-
At least one year of experience in customer success (or a similar role).
- The ability to take responsibility and work independently, while also being a team player.
A customer-oriented and empathetic approach, focused on building and maintaining strong customer relationships.
Strong analytical skills, organizational talents, and a proactive, problem-solving mindset.
Affinity with CRM and other digital tools.
Why choose us?
Are you a Kadonation fan too? Apply now!
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