Job IntroductionSerco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Expert in AI/NLP/ML for European Commission in Brussels and various locations around Europe.
Main Responsibilities

• Development and maintenance of software applications in the field of Natural Language Processing (NLP), Machine Learning (ML) and/or Artificial Intelligence (AI);
• Training of custom machine learning / deep learning models based on structured and unstructured data;
• Selecting features, building and optimizing classifiers using machine learning techniques;
• Studies and developments aiming at improving the quality of machine translation (MT) engines for each installed language pair, addressing the specific needs of customers of the service concerning MT quality and contributing to a general strategy for the systematic evaluation and long-term improvement of MT quality;
• Interact with data stewards and other IT stakeholders to define the data rules;
• Define data controls and implement actions to ensure data quality and integrity;
• Creating automated anomaly detection systems and constant tracking of its performance;
• Data mining using state-of-the-art methods;
• Processing, cleansing, and verifying the integrity of data used for analysis;
• Design the IT architecture for solitons in the NLP / ML / AI fields, and coordinate its implementation considering master- and meta-data management concepts;
• Analyse data architecture for consistency, completeness, accuracy and reasonableness;
• Contributing for the analysis of data management vision, strategy and policy and derive the IT requirements;
• Contributing to the design of the IT architecture considering master- and meta-data management concepts;
• Provision of expert advice and assistance in any area associated with the Artificial Intelligence and Data Warehouse technologies;
• Perform design, development and maintenance of BI and reporting software that both follow the reference architecture rules and accurately implement the specifications received in the documents of analysis provided by the business analysts of the project;
• Assistance and support to the Advanced Analytics developers;
• Provision of technical studies, technical expertise, technical evaluations in relation with AI systems;
• Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues.

Successful Candidate LEVEL OF EDUCATION
Master’s level or 5 years of higher education
KNOWLEDGE AND SKILLS

• Excellent knowledge of Perl, Python, Matlab, R and its NLP/ML libraries (Spa Cy, NLTK, scikit-learn, pandas…);
• Excellent knowledge of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, Neural Network, and/or artificial intelligence frameworks;
• Excellent knowledge of Data Management;
• Good knowledge of AWS and/or Azure;
• Good knowledge of Linux;
• Good knowledge of Unix and Bash;
• Good knowledge of natural language processing systems lifecycle and agile software development methodologies;
• Good knowledge of quality assurance and quality control for machine translation (MT) and experience with MT quality procedures, testing methodologies and tools, such as automatic quality metrics (BLEU scores and similar) and human evaluation of MT quality;
• Knowledge of query languages, such as SQL, Hive, Pig, etc and with information extraction;
• Knowledge of No SQL databases, such as Mongo DB, Cassandra, HBase, etc.;
• Knowledge of data visualisation tools, such as D3.js, GGplot, etc;
• Experience in the field of corpus based linguistics;
• Experience with alignment models and classification methods;
• Experience with data analytics over big datasets, non-structured databases as well as data lakes;
• Ability to participate in multilingual meetings;
• Ability to understand, speak and write English;
• Excellent interpersonal and communication skills;
• Ability to work in a team as well as autonomously;
• Results-oriented mindset, focused on delivering;
• Good applied statistics skills, such as distributions, statistical testing, regression, etc;
• Good scripting and programming skills;
• Data-driven mindset;
• Deep knowledge in Database Mining systems and in Big Data technologies;
• Deep knowledge in Artificial Intelligence;
• Working experience with Oracle RDBMS and PL-SQL;
• Capacity to write clear and structured technical documents.

About The CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.
Package Description

• Competitive Salary
• Corporate Benefits Package
• Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team