Belgium Job Openings

MARKEM IMAJE

Field Service Engineer - Belgium

FULL TIME

August 20, 2024

In this role you’ll be a part of our technical service team in Benelux, providing technical support to our local customers. You will support customers with a focus on the Leuven area. You’ll have an opportunity to develop your professional career in a highly professional environment with innovative equipment and solutions for industrial companies.
What you’ll do:
  • Perform corrective and curative interventions to ensure the fastest response time and "fix first time" behavior.
  • Perform pre-installations, installations and maintenance activity, ensuring SAP is completed correctly for all work.
  • Perform training, both internally and externally where needed and develop an internal program of product knowledge for sales and CRM teams as needed.
  • Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
  • Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
  • Work in partnership with the sales teams to assist with sales revenue targets and revenue growth.
  • Travel around the assigned area. Occasional requirement to travel globally to attend training and meetings.
What you need to have:
  • At least 2-3 years’ experience in a similar role (field service engineer or maintenance engineer), having previously studied or gained working certification in mechanics, electronics, networking or software.
  • Expert knowledge of technical products, ideally similar to MI’s product range.
  • High level of French and Dutch.
  • Excellent communication skills, customer facing.
  • Ability to technically assess situations and issues, and proactively advise on solutions.
  • Ability to follow procedures and plan time effectively.
  • Ability to manage multiple tasks.
  • Available for few hotel nights (1 or 2 per week occasionally).
  • French/Dutch level intermediate/fluent.
What we offer:
  • Company Car
  • Monthly Allowance
  • Bonus Scheme
  • Growth Opportunities
  • Employee Assistance Program
  • Employee Referral Program
  • Long Service Awards
Job Types: Full-time, Permanent contract
Benefits:
  • Company car
Supplemental Pay:
  • Bonus pay
Language:
  • French (Required)
  • Dutch (Required)
Work Location: Remote
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