Belgium Job Openings
Pandox Belgium
Front Office Supervisor
Machelen
FULL TIME
October 15, 2024
The Holiday Inn Brussels Airport is a prime destination for travelers seeking to combine comfort, convenience, and top-notch service. Nestled near one of Europe's most dynamic airports, our hotel is more than just a place to stay—it's a haven of comfort and camaraderie. We strive to deliver an unforgettable experience to each guest, and we're looking for individuals passionate about customer service and the hospitality industry to join our team.
Are you a Master of Hospitality with a knack for creating lasting impressions? We are on the lookout for a vibrant and personable Front Office Supervisor to join our esteemed team.
As a Front Office Supervisor, you will be the welcoming face of our hotel and the primary point of contact for our guests. Your role will involve overseeing the daily operations of the Front Office, coordinating the activities of the reception team, and ensuring an unforgettable guest experience with every stay:
If you're excited about taking on this challenge and contributing to our exceptional team, send us your CV. We'll start with a phone interview to assess your application. If successful, you'll be invited for an in-person/teams interview!
We foster a corporate culture that promotes diversity, inclusion, and equal opportunities. If you have a disability and require adjustments in the hiring process, please feel free to let us know.
We look forward to welcoming you to Holiday Inn Brussels Airport, where exciting challenges await within our prestigious group.
Are you a Master of Hospitality with a knack for creating lasting impressions? We are on the lookout for a vibrant and personable Front Office Supervisor to join our esteemed team.
As a Front Office Supervisor, you will be the welcoming face of our hotel and the primary point of contact for our guests. Your role will involve overseeing the daily operations of the Front Office, coordinating the activities of the reception team, and ensuring an unforgettable guest experience with every stay:
- Lead and inspire the team: You will coach our team, guiding them towards excellence in customer service and motivating them to achieve and exceed their goals, all while maintaining a smile and contagious energy.
- Meet guest requests with brilliance: You will be the expert in guest satisfaction, finding creative solutions to requests and providing personalized service that will make our guests' eyes shine.
- Ensure a consistent guest experience: You will be the essential link between the different departments of the hotel, ensuring a seamless and high-quality guest experience, like a conductor harmonizing every aspect of their stay.
- Contribute to continuous improvement: You will be involved in the evolution of our processes and service standards, sharing your innovative ideas to make each stay even more exceptional, while keeping an eye on the horizon for new industry trends.
- Proactive and flexible, able to take on tasks that go beyond the standard checklist.
- Enthusiastic and MOTIVATED about delivering exceptional service and going the extra mile to exceed expectations.
- Charismatic communication skills, effortlessly connecting with people from all walks of life.
- Previous leadership experience and the ability to handle issues as a pro are a plus.
- Experience in administration and training new team members, with a natural ability to supervise and provide direct feedback.
- A natural problem-solver who can think on your feet and adapt to different situations.
- Fluency in English is a must; proficiency in additional languages is a bonus as Dutch or French
- Ready to step in as a right-hand assistant, overseeing operations and covering responsibilities during my (almost) one-month absence in December/January.
-
Available in November 2024
- Work Schedule and Professional Context: Variable work hours. This is a full-time position, and we offer a permanent contract.
- Collaborative Work Environment: Join a dynamic and collaborative team that encourages the exchange of ideas and creativity.
- Professional Development: Access opportunities for training and skill development.
- Competitive Compensation: Enjoy a market-aligned salary, along with additional benefits such as CCT90, a group insurance plan, meal vouchers, and eco-vouchers.
- Wellness-Oriented Company Culture: Be part of a company that values your well-being through initiatives like mental health programs, wellness activities, and more.
- Discounts on Products/Services: Did you know that Holiday Inn Brussels Airport is part of the Pandox investment group? We own and operate six other hotels in Belgium:
- Crowne Plaza Antwerpen
- Double Tree by Hilton
- The Hotel. Brussels
- Hilton Brussels Grand Place
- Hotel Hubert Grand Place
- Indigo Brussels City
As an IHG staff member, you also benefit from discounts at IHG hotels worldwide!
What Are the Steps in the Recruitment Process?
- Responsible Initiatives: Contribute to company projects or initiatives focused on social and environmental responsibility.
- Recognition Programs: Be recognized and rewarded for your contributions through various recognition and rewards programs.
If you're excited about taking on this challenge and contributing to our exceptional team, send us your CV. We'll start with a phone interview to assess your application. If successful, you'll be invited for an in-person/teams interview!
We foster a corporate culture that promotes diversity, inclusion, and equal opportunities. If you have a disability and require adjustments in the hiring process, please feel free to let us know.
We look forward to welcoming you to Holiday Inn Brussels Airport, where exciting challenges await within our prestigious group.
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