Job IntroductionSerco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a IBM Case Manager for European Commission in Brussels and various locations around Europe.
Main Responsibilities

• Designing the deployment architecture and fine-tuning it, ensuring performance, scalability, failure resilience, monitoring, backup, fail recovery and disaster recovery.
• Configuring the IBM CM / File Net suite in an efficient and sustainable way (ensuring efficient management and re-usability of configuration).
• Using the interoperability capabilities of the IBM CM / File Net suite to design and support for implementation of the necessary integrations with local and corporate information systems.
• Matching of the business and user needs of the European Commission with the features of the IBM CM / File Net suite. Identify the gaps and propose suitable solution alternatives that cover the business requirements. Ensure that the customisation and extensions made respect the IBM CM architecture to ensure backward compatibility with future developments of the IBM products.
• Using the extensibility and development capabilities of the IBM CM / File Net suite in an efficient and sustainable way (re-use of code, avoiding branching).
• Sharing their knowledge about the IBM CM / File Net suite with members of the European Commission's project team and assist them when necessary.

In particular the following services will be provided:

• Map business requirements to the features/capabilities of the IBM CM / File Net suite;
• Define configuration and customisation strategy and approach, ensuring their efficient management and reusability;
• Advise and help for the setup of the development environment adapted to the IBM CM/File Net suite, including continuous integration and automated testing (unit tests);
• Support the customisation and development of the case management solution according to the European Commission needs;
• Support on analysis and modelling of data;
• Advise, design and help implement the hosting architecture for the IBM CM / File Net solution, including backups, scalability, failure resilience, deployment automation and disaster recovery architecture;
• Advise on sizing of technical resources to reach required performance;
• Advise and help implement interoperability and integration of the IBM CM / File Net suite with other information systems by using the most appropriate interoperability capacities;
• Participate in pertinent meetings;
• Produce the relevant documentation.

Successful Candidate LEVEL OF EDUCATION
Bachelor's degree.
KNOWLEDGE AND SKILLS

• IBM Case Manager
• IBM Content Foundation (Extensive knowledge of both content and process engine aspects)
• IBM Content Navigator (customising and extension development)
• IBM CM External Data Services
• IBM Content Collector
• IBM Data Cap
• IBM Content Analytics
• SQL, PL/SQL, Oracle RDBMS
• Performance testing tools (JMeter, Load Runner)
• Collaboration tools (Jira or similar)
• IBM File Net P8
• Java EE Application Servers (i.e. Oracle Web Logic and IBM Websphere)
• Java tools and frameworks: Spring, Spring MVC, Hibernate
• Java Script or similar scripting languages
• Development experience with AJAX based frameworks (e.g. Dojo Framework, Angular, etc.)
• Extensive knowledge of SOAP Web Services and REST.

About The CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
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Package Description

• Competitive Salary
• Corporate Benefits Package
• Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team