Belgium Job Openings
US Mission to NATO
Information Management Assistant (USEFM Applicants and US Citizen Applicants)
Brussels
FULL TIME
October 22, 2024
Hiring Path:
- Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP is 05. Actual FP salary determined by Washington D.C. This is available now.
U.S. Citizen Eligible Family Members (USEFMs) - All Agencies
All U.S. Citizens eligible to work in Belgium.
U.S. Citizen Eligible Family Members (USEFMs) - All Agencies
All U.S. Citizens eligible to work in Belgium.
Security Clearance Required:
Top Secret Clearance
Appointment Type
Temporary
Appointment Type Details:
Definite Not to Exceed 5 years. (Family Member Appointment)
Definite Not to Exceed 1 year. (PSA)
Definite Not to Exceed 1 year. (PSA)
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary:
The incumbent is assigned to the Information Systems Center (ISC) and works under the direction of the Information Systems Officer (ISO). The position is directly responsible for 250 Open Net workstations in USNATO’s unique controlled access areas and manages the operation and cybersecurity of Open Net and Dedicated Internet Network (DIN) networks.
The work schedule for this position is: (FMA/PSA: 40 hours per week, LE: 38 hours per week). This is not a telework or remote work position.
The work schedule for this position is: (FMA/PSA: 40 hours per week, LE: 38 hours per week). This is not a telework or remote work position.
Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required
Duties
The incumbent manages 150 mobile devices, including i Phones, i Pads, and laptops. The position drafts and delivers procedures and instructions on using all standard technology to customers and colleagues. The incumbent ensures computer hardware and software are operating following Department of State computer security policies, standards, and guidelines. Responsible for the management, control, and safeguarding of Sensitive but Unclassified (SBU)and Personally Identifiable Information (PII) that is processed on Department of State (DOS) Owned SBU networks.
Network and Computer Systems Operations
Actively oversees the administration and security of Open Net and DIN systems and networks. These systems are of critical importance to USNATO's operation due to our inherent fast-paced multilateral and operational nature. The incumbent must guarantee data and backup integrity, perform continual network performance optimization, and ensure system availability by observing the Department of State cybersecurity policy. In addition, to secure system stability, the incumbent performs active maintenance by using enterprise monitoring tools.
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Coordinating the installation, testing, upgrading, and maintenance of IT software.
Identifies, troubleshoots, and replaces defective system or network components using spares. Repairs equipment or delivers the equipment to the technical support branch after a technical judgment/evaluation.
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Managing user accounts for State and other Agency employees.
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Evaluating LAN security posture and risk levels by monitoring enterprise network management tools daily.
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Coordinating with US Government IT contractors to install and maintain enterprise network communication equipment.
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Overseeing and scheduling Information Technology Contingency Plan (ITCP) tests to protect IT equipment.
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Managing USNATO's Wi-Fi administration, troubleshooting, and security by using standardized management tools and applying Diplomatic Security cybersecurity baselines.
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Maintaining Multi-Purpose Room (Drew Room) conferencing system by ensuring all audio-visual components are functioning correctly and troubleshooting when a fault is discovered.
Administrative tasks are an equal part of the incumbent's responsibility and supplements system stability goals by:
- Overseeing the assignment and prioritization of my Services (help desk trouble/remedy tracking system) tickets.
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Recommending, drafting, and establishing disaster preparedness guidelines. Creates and tests scheduled system routines and procedures for daily backups and coordinates with domestic off-site data backup engineers.
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Drafting and publishing Standing Operating Procedures (SOP) related to systems troubleshooting and software installations and aids in maintaining network drawings and documentation/reports as assigned.
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Drafting non-technical documentation and advising the customer on new or existing technology processes or security guidelines.
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Acting as subject matter expert on modern technology solutions to provide advice and technical expertise to the ISO on acquisitions and efficiency updates.
Desktop Support Services and Mobile Technology
Manages the technical administration of the USNATO’s Mobile Computing Program. Primary management includes configuring smartphone devices, tablets, and laptops that utilize the Department of State enterprise standards.
Inventory and Procurement: Reports on all movement of IT assets and updates inventory using the Department of State inventory management system.
Please refer to the full Position Description attached to this vacancy announcement.
Qualifications and Evaluations
Requirements:
Education:
Completion of secondary school is required. Technical training required through one or a combination of the following: Information Systems undergraduate degree, Microsoft Certification MCSA or MCSE, Comp TIA A+, Security+, Network+, Cisco Certifications.
Prior Work Experience:
Two years of progressively responsible experience in the information technology field, involving systems and network administration. Work experience must demonstrate a thorough knowledge of Microsoft Windows operating environment and networking technology.
LANGUAGE: Fluency in English required. This may be tested.
Completion of secondary school is required. Technical training required through one or a combination of the following: Information Systems undergraduate degree, Microsoft Certification MCSA or MCSE, Comp TIA A+, Security+, Network+, Cisco Certifications.
Prior Work Experience:
Two years of progressively responsible experience in the information technology field, involving systems and network administration. Work experience must demonstrate a thorough knowledge of Microsoft Windows operating environment and networking technology.
LANGUAGE: Fluency in English required. This may be tested.
Education Requirements:
Completion of secondary school is required. Technical training required through one or a combination of the following: Information Systems undergraduate degree, Microsoft Certification MCSA or MCSE, Comp TIA A+, Security+, Network+, Cisco Certifications.
Evaluations:
LANGUAGE: Fluency in English required. This may be tested.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications, applicants must be able to obtain a Top Secret level clearance.
Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include extra-legal benefits: life insurance, hospitalization insurance (family included), meal tickets, transportation reimbursements, seniority leave, special holidays, training, etc.
For Eligible Family Members, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office.
For Eligible Family Members, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1.) AEFM / USEFM who is a preference-eligible U.S. Veteran*
2.) AEFM / USEFM
3.) FS on LWOP and CS with reemployment rights **
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
Start date: Candidate must be able to begin working within a reasonable period of time (15 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end. This position is available in October 2024.
HIRING PREFERENCE ORDER:
1.) AEFM / USEFM who is a preference-eligible U.S. Veteran*
2.) AEFM / USEFM
3.) FS on LWOP and CS with reemployment rights **
-
IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
Start date: Candidate must be able to begin working within a reasonable period of time (15 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end. This position is available in October 2024.
How to Apply
How to Apply:
All applicants must create an ERA profile and submit their complete application through ERA for each vacancy of their interest.
A complete application means that your ERA profile outlines how you meet the minimum qualifications as listed in the vacancy announcement (education, experience and language proficiency), and contains the required attachments.
For more information on how to apply, visit the U.S. Embassy, Brussels, Belgium internet site.
Applicants must be able to obtain a Top Secret clearance.
This is NOT a remote work or telework position.
A complete application means that your ERA profile outlines how you meet the minimum qualifications as listed in the vacancy announcement (education, experience and language proficiency), and contains the required attachments.
For more information on how to apply, visit the U.S. Embassy, Brussels, Belgium internet site.
Applicants must be able to obtain a Top Secret clearance.
This is NOT a remote work or telework position.
Required Documents:
NOTE: Resume and cover letter are not required documents and will not be considered in the recruitment process. Instead, please complete your Electronic Recruitment Application profile thoroughly to capture all information you would like for the recruiters to consider.
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.
In case you have a foreign diploma of a country not on the list above, to receive an employment offer, you will need a professional recognition (type: level). The applicant must be able to provide the Belgian equivalency diploma within 90-days after receiving and accepting the conditional offer of employment, or the offer will be withdrawn. For the procedure see Diploma Recognition - Mon Diplome Mydiploma. You can opt for the French procedure (via cfwb) or the Dutch procedure (via naric). Should you have questions regarding the recognition procedure, please contact cfwb or Naric directly (www.equivalences.cfwb.be or www.naricvlaanderen.be).
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.
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Copy of Sponsor's Orders/Assignment Notification (or equivalent) if applicable (USEFMS)
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Passport copy (USEFMS and USCITIZENS)
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DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
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SF-50 (if applicable)
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Secondary School transcripts or diploma (USEFMS and USCITIZENS)
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Proof of eligibility to work in Belgium (USCITIZENS)
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Clarification: If you have a diploma of one of the following countries, your diploma is automatically recognized: Belgium, Netherlands, Luxembourg, International diplomas awarded by the European University Institute Firenze, and the USA.
In case you have a foreign diploma of a country not on the list above, to receive an employment offer, you will need a professional recognition (type: level). The applicant must be able to provide the Belgian equivalency diploma within 90-days after receiving and accepting the conditional offer of employment, or the offer will be withdrawn. For the procedure see Diploma Recognition - Mon Diplome Mydiploma. You can opt for the French procedure (via cfwb) or the Dutch procedure (via naric). Should you have questions regarding the recognition procedure, please contact cfwb or Naric directly (www.equivalences.cfwb.be or www.naricvlaanderen.be).
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Applicants, who may need reasonable accommodation during the interview process may contact the Human Resources Office to coordinate the reasonable accommodation at the moment when they receive the invitation to a test/interview.
Thank you for your application and your interest in working at the U.S. Mission in Brussels.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Applicants, who may need reasonable accommodation during the interview process may contact the Human Resources Office to coordinate the reasonable accommodation at the moment when they receive the invitation to a test/interview.
Thank you for your application and your interest in working at the U.S. Mission in Brussels.
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