Job IntroductionIn Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.
We’re looking for an IT Business Analyst , to reinforce the team in our Brussels office!
We look forward to meeting you!
Main Responsibilities

• Identify and document IT & Business requirements and translating these to functional and technical requirements. When needed you organise workshops and meetings for this.
• Perform process improvements. Model and map as-is and to-be business processes, gap analysis and improvements to IT systems.
• You are experienced in running Kanban’s and Boards (Jira) and you understand what is needed to become productive and effective with this way of working.
• Advise and guide on strategy, organisational and IT topics at a strategic level when requested.
• Have excellent communication and stakeholder management skills. You know how to connect, to influence and how to convince your stakeholders.
• Are goal oriented and you can work yourself up from zero. You contribute and deliver with a proactive, self-starting attitude.
• Can present your work in a clear and understandable way, with the right level of detail, depending on your audience.
• Collaborate with technical architects to understand technology options and limitations. You recommend solutions and development options to meet business needs.
• Contribute to training and support for end users who are going to be using new applications, tools and processes.
• Able to pick up project management related activities when needed.

Successful Candidate Essential technical and professional skills, knowledge, and qualifications

• Good understanding of creating processes, process flows, BPM2.0
• Methodical and structured, aware of architecture
• Strategic and tactical thinking, analytical
• Mobilising stakeholders and organising workshops
• Excellent stakeholder management.
• Collaboration, negotiation, getting it right, follow through to the end.
• Confident in working with complex data and systems.
• Consultancy background, min 10 years’ experience
• Experience with ITIL, ITSM and Service Now
• Good understanding of Service Management and a Service Desk environment
• Self-organised. Good time management and prioritising skills
• Self-starter with the ability to work in a fast paced, changing environment.
• Fluent or native English. A plus if you speak German, French or Dutch

About The Company
About Serco Group
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.
Why Should You Join Serco ?

• Contribute to innovative projects in the public services sector, and making a difference.
• Your contributions are valued and recognized, with opportunities for professional/personal growth.
• Be part of a company passionate about diversity and inclusion
• Enjoy a friendly and professional environment that respects your work-life balance.

We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.

Package Description What We Offer

• Competitive Salary
• Corporate Benefits Package
• And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team