Belgium Job Openings
NRB
IT Service Desk
Brussels
FULL TIME
October 30, 2024
Want to boost your career in a IT Service Desk role? Join our Local Managed Staffing team at NRB!
The NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed Staffing.
Find out more here.
We are looking for an experienced IT Service Desk Consultant to support our client in the energy sector. In this role, you will contribute to the reliable and sustainable energy landscape in Belgium by providing essential IT support services. Working within a dynamic and diverse team, you’ll assist users through call and email intake, handle 1st and 2nd line support, create and follow up on tickets in the Helpdesk tool, and perform various technical actions guided by processes and checklists. This role is open to freelancers and payroll employees.
Essential Qualifications
- 5+ years of experience with Windows 10 and 11 (use, configuration, troubleshooting)
- Strong command of Microsoft Office 365
- Basic understanding of software like MS Visio and Adobe products
- Basic command of DOS commands
- Proficiency in Active Directory for user management
- ITIL certification required (or prepared to get it on short term)
- Fundamental knowledge of VOIP systems
- Experience with TCP/IP, VLANs, POE, Wi-Fi, 802.1x, and horizontal cabling
- Basics of videoconferencing, domotica (meeting room tech), and troubleshooting for smartphones and GPRS
- Familiarity with staging and setting up hardware (PCs, printers, peripherals)
- Basic knowledge of VPN, network topology, VMware, and software virtualization
Desirable Qualifications
- Valid driver’s license and access to a vehicle
- Strong communication skills in Dutch and/or French, with working knowledge of English
- Autonomy in task management and high attention to procedural detail
- Ability to create and update tickets, follow checklists, and ensure quality control
- Analytical thinking, flexibility, client orientation, and a proactive, solution-driven mindset
If you’re a proactive IT professional ready to make a meaningful impact on Belgium’s energy sector, we’d love to hear from you. Apply now to bring your skills to a dedicated team making strides in energy reliability and sustainability!
OUR OFFER
- Contractual flexibility, a permanent contract or a freelance assignment;
- Flexible working hours with the possibility of teleworking (1 to 3 days a week);
- A team of enthusiastic, professional and talented colleagues in a good mood and atmosphere;
- Personalized career coaching to support your development;
- A company with a pleasant, dynamic and innovative working atmosphere.
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