• Maintain the approved supplier list for Co-packers, Co-Manufacturers, External Warehousing, Packaging and Service suppliers.
• Define the supplier audit plan on a yearly basis and integrate new suppliers.
• Coordinate the supplier audit plan with the third party.
• Evaluate supplier performance for quality aspects and establish KPI for monitoring supplier performance with Procurement.
• Coordinate non-conformities to Co-manufacturers, Warehousing, Packaging and Service suppliers.
• Assist in the definition of co-made product quality standard (QA annex), support in creation of Visual Standards for Co-manufactured items as well as first production validation, if applicable.
• Define Co-made risk matrix an appropriate level of control, such as microbiological and AQL sampling plan to verify product quality, if applicable.

• Perform material validation (Co-made products, packaging). multiple geographies and sales channels.

• Coordination investigation of consumers complaints.
• Provide direct feedback to Intercompany for quality related complaints.
• Manage critical complaints such as incidents or potential “crisis” situations.
• Perform analysis and trend with reporting of KPI.

• Assure and assess implementation of Global standards in Retail by (audit program review, training review, corrective action plans review).
• Coordinate the Product audit program, including quarterly reporting.
• Coordinate the GMP audit program in stores, including monthly reporting.
• Point of contact with Master Franchisee and regular reviews of consumer complaints, GMP & Product audit.

• Assure role of key contact person for quality matters.
• Organize quarterly review on quality matters to report complaints and follow-up on action plan.

• Local point of contact with Food Safety Authorities – AFSCA (Belgium)
• Coordinator of Godiva crisis team.
• Management and implementation of document control systems.
• Manage traceability exercises.
• Key Quality representative for projects.

• Support the evaluation program of existing local suppliers, handling of supplier complaints, and approving new suppliers of ingredients, packaging and co-manufactured items.
• Approve new material through specification approval and proper assessment.
• Coordinate investigation of consumer and customer quality-related complaints.
• Coordinate Quality aspects related to external co-packing through reporting of non-conformities.
• Support Retail business EMEA to assure global quality requirements regarding product handling, and transportation in retail as well as follow-up of GMP and Product audit program.

• Degree in Food science or equivalent.
• Fluent in English, Dutch/French.
• Microsoft Office (Word, Excel, Power Point, Outlook).
• Knowledge of Quality Management Systems/Standards (BRC, IFS, FSCC 22000, …).
• Knowledge in food industry microbiology.
• Knowledge of food & packaging legislation.
• Lead auditor qualification.
• Knowledge of any other foreign language is a plus (i.e. German, Spanish).
• Clean driving license.

• A permanent contract
• Development opportunities through our pladis Academy & other training programs
• A competitive salary
• Fulltime employment (37,5 hours per week)
• 34 holidays (based on fulltime)
• The best colleagues in an informal working environment.

• All applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed. -