Position: Quality Intern (under the supervision of the Quality Manager)
Location: Renaissance Hotel - Marriott Brussels
Contract type: Internship
Duration: min. 6 months
Main Responsibilities:
In collaboration with the Quality Manager, you will have the opportunity to actively contribute to the continuous improvement of quality within our hotel. Your tasks will include:
Feedback Analysis:

• Analyze feedback from Guest Satisfaction Surveys (GSS) and Glitches to identify trends and areas for improvement.

Presentation Preparation:

• Prepare the GSS results presentation for the management team and operational staff.

Improvement Areas Identification:

• Identify recurring trends and spot departments or services with potential for improvement.

Action Plan Development:

• Work on developing action plans by department to address the challenges identified.

Field Analysis:

• Go on-site to analyze current practices and identify which should be developed, improved, or eliminated.

Training Material Preparation:

• Participate in the creation of training materials on quality best practices for the teams.

Internal Communication:

• Regularly communicate with teams to raise awareness about quality issues through various formats.

Creation of a Quality Booklet:

• Develop a quality booklet outlining expectations by department, with one version for associates and another for managers.

Automation and GSS Figures Monitoring:

• Think about a method to make the daily reading and understanding of GSS figures an automatic habit for teams.

Candidate Profile:

• Student in business school, hospitality, quality management, or equivalent.
• Strong analytical and synthesis skills.
• Team player with good communication skills.
• Interest in the hospitality industry and quality management.
• Fluency in French and English is essential.

Desired Skills:

• Good command of Microsoft Office.
• Comfortable with both written and oral communication.
• Ability to work independently and meet deadlines.

What We Offer:

• A complete immersion in an international and dynamic environment.
• A unique opportunity to actively contribute to improving the guest experience in a prestigious hotel.
• Supportive supervision with varied and enriching tasks.
• Access to internal training and professional development opportunities.

To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
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