Job Description

• Second line incident management
• Support the daily management and troubleshooting (direct & indirect) of the site infrastructure (User end-devices, Server, Network infrastructure, Server room, etc.).
• Provide IT consultancy services for internal business partners on locally managed applications
• Coordinate global or local IT projects related to infrastructure hardware and software services
• Documentation of IT infrastructure solutions
• Support team peers with knowledge and experience

• Bachelor’s degree in computer science, Information Technologies or equivalent level of experience
• Experience in end-users support and assistance
• Operational knowledge of MS tools and environment, Network protocol and VMware v Center
• Ability to support a Lenovo desktop/laptop environment with an emphasis on customer service
• Team player who can work autonomously, taking initiatives and adopting changes
• Ability to plan, organize and prioritize as well as a strong customer focus
• Willing to work in an On-Call support cycle when required as well as willing to commute (1-2 days per month) to other ZF sites within Belgium (Brussels) & very occasionally to ZF locations outside Belgium
• Proficient in Dutch and English, French and German would be a plus